If you see two charges for the same trip, one may be a temporary card authorization rather than a duplicate payment. This is a standard security measure to verify your card and prevent fraudulent transactions.
🔍 How Temporary Authorizations Work
- When you book a trip, we may place a temporary authorization on your card to secure the fare.
- If the trip takes place and the final price matches the authorization amount, the hold may be converted into the final charge instead of a separate transaction.
- If the trip is canceled or the final price changes, only the final amount will be charged, and any extra hold will be released.
📌 When Authorization Holds May Apply
If your trip is canceled (by you or the driver), the authorization is automatically voided, and the amount is returned. Some banks do not send separate notifications for refunds.
If your trip price increases (due to tolls, route changes, or other factors), you may see both the initial hold and the final charge.
- Bolt will release any excess hold immediately.
- Your bank will process the release according to its own timeline.
🍏 Apple Pay Notifications
- If you used Apple Pay, you might receive a notification:
- At the time of booking
- Or when the trip ends
- This is just an alert for the temporary hold.
- If the trip is canceled, the authorization will be removed, and the funds will be returned per your bank’s processing time.
💬 Need Help?
If you still see duplicate charges after the authorization period, please check with your bank first.
If you need further assistance, feel free to contact us.