Delivery recommendations for every courier
Practical recommendations on delivering orders safely, protecting personal data, and using the Bolt Food Courier app.
Before and during delivery
Preparing your equipment, collecting orders, handling food, and interacting with others.
Follow the customer's delivery instructions.
Keep food in a properly closed thermal bag.
If you can't complete an accepted order, use the reassignment option in the Courier app.
Be professional with restaurants, customers, and other couriers.
At pickup, state the customer name or order number.
If the customer is unreachable
If the customer does not answer the door, follow these steps before taking further action.
Ring the doorbell or knock ā if the customer doesn't answer, then try calling at least 3 times over 10 minutes.
For orders paid online without restricted goods, photograph the order at the instructed safe place and contact support.
Do not leave cash, alcohol or age-restricted orders unattended; contact support.
Protecting personal data
Only use personal data to complete an active delivery.
Do not disclose personal information, enter a home without clear consent or contact customers on social media.
Do not share your courier account with anyone.
Food safety and hygiene tips
Regular cleaning helps keep your thermal bag hygienic. Keep personal items separate from orders.
Clean or sanitise your hands before collecting an order. Avoid making deliveries when you're unwell.
If you experience an issue during delivery, report it in the Courier app to get support.