BOLT PLUS Subscription Terms - Belgium
Last updated: September 2026
This document sets out how you purchase and use Bolt Plus benefits offered by Bolt Operations OÜ, a private limited liability company incorporated and registered under the laws of Republic of Estonia with registration code 14532901, registered office Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia (hereinafter “Bolt”). The purchase and use of Bolt Plus benefits is subject to these terms and explicitly incorporated into the applicable Terms and Conditions for Passengers available at www.bolt.eu/legal (collectively referred to as “Terms”).
AUTOMATIC RENEWAL — PLEASE READ
Your Bolt Plus membership is for a fixed period (one month or one year, as you choose) and renews automatically at the end of each period unless you object.
To object to a renewal, cancel in the Bolt Plus section of the Bolt App no later than 24 hours before the end of your current billing cycle. That is the last date on which you can prevent the renewal. If you do not object by then, your membership renews for a further period and you will be charged the Subscription Fee for it.
After your membership has renewed at least once, you may terminate it at any time, without paying any indemnity, by giving one month’s notice in the Bolt Plus section of the Bolt App. We will refund the part of any Subscription Fee you have already paid that relates to the period after the termination takes effect.
1. How does Bolt Plus work?
Bolt Plus is a monthly or yearly subscription service. Bolt Plus subscribers receive special access to promotional offers and discounted rates for selected goods and services offered via the Bolt Platform (as defined below), as well as other ancillary benefits indicated in each Bolt Plus subscription offer available through the Bolt Platform (to the extent such benefits are available in the specific country where the subscription was purchased). For the purposes of these Terms, “Bolt Platform” means the Bolt digital platforms and applications through which Bolt Plus is made available and its Benefits can be accessed, including the Bolt App and the Bolt Food application, where applicable. You can use Bolt Plus benefits only in the country where you have purchased a subscription. Bolt Plus is a membership entered into for the monthly or annual membership period you select when joining. At the end of each membership period, your membership will automatically renew for a further period of the same duration, and the applicable Subscription Fee will be charged, unless you cancel before renewal in accordance with Section 3.
Bolt Plus is a paid subscription service provided by Bolt to its users (“Bolt Plus subscription”). It allows users to benefit from discounted mobility and/or delivery services, discounted goods as well as other ancillary benefits (collectively called “Benefits”). Benefits may be related to services provided by Bolt as well as by third party service providers, in which case your ability to use Benefits will always be subject to availability of third party services as well as confirmation of a service request you make through the Bolt Platform. Additionally, Benefits may be related to goods provided by operators of restaurants and stores, in which case your ability to use Benefits will always be subject to availability of goods provided by third parties as well as confirmation of any order you place through the Bolt Platform.
Bolt Plus Benefits as well as other terms and relevant details, such as conditions on where and when Benefits can be used, subscription fee, term and recurring billing interval will always be available for you under your Subscriptions section in the Bolt App. Please always review Benefits and any further conditions on your Bolt App before subscribing. Also, please note that Benefits are subject to change so please regularly check current details in the Bolt App. You can do that by going to the Manage Bolt Plus section in the Bolt App to find all the details as well as to manage your ongoing Bolt Plus subscription.
2. Duration and Charges
You will be charged a Bolt Plus subscription fee when you purchase a Bolt Plus membership (hereinafter “Subscription Fee”), except for the cases when you are offered a free trial. This will be an automatically recurring subscription, meaning that you will be charged the Subscription Fee again at the moment the subscription renews. If you have been offered a free trial, you will be charged a Subscription Fee first when your free trial expires. The date on which your Bolt Plus subscription auto-renews depends on the date of your initial purchase as well as on whether you have chosen a monthly or a yearly subscription.
When purchasing a Bolt Plus subscription you authorise Bolt and/or its affiliates to charge a Subscription Fee to your selected payment method at the start of your subscription period as well as for each subsequent billing cycle at the moment of auto-renewal, until you cancel your Bolt Plus subscription (see Sections 3 and 8 for details). When you subscribe to Bolt Plus, we will send you a confirmation by email, setting out the Subscription Fee, term and billing cycle you have selected. Affiliates within the meaning of these Terms are companies in which a majority ownership interest is held by Bolt and companies which hold a majority of the ownership interest of Bolt, companies controlled by Bolt and companies controlling Bolt, companies of Bolt’s group, Bolt’s cross-shareholding companies, or parties to an inter-company agreement with Bolt.
Recurring payments will be charged to the same payment method you have selected when subscribing for the Bolt Plus subscription for the first time, unless you have changed the payment method for your Bolt Plus subscription. Bolt Balance Terms and Conditions may apply to your Bolt Plus subscription. Bolt is not responsible for any card charges or for any overdraft fees you may incur. If your selected payment method is declined, and provided you have authorised us to do so, Bolt will charge a different payment method which you have associated with your Bolt account. You can withdraw from your selected payment method at any time in the Bolt App without cancelling your Bolt Plus subscription, and Bolt will stop charging that payment method immediately unless it is the only valid payment method provided in your Bolt account. Please note that in case your payment methods available in the Bolt App are declined or payments fail in any other way, Bolt is authorised to cancel your Bolt Plus subscription and your Benefits will expire at the end of the current billing cycle.
If you have chosen a yearly subscription, we will notify you about your upcoming auto-renewal at least 30 days in advance by email. It will tell you that your subscription will renew automatically, the renewal date, the Subscription Fee that will be charged, the last date on which you can object to the renewal, and how to object. We will send it no later than 15 days before that last date.
You can always find your Bolt Plus subscription details including information about auto-renewal and next billing cycle in your Bolt App by going to the Subscriptions section in the Bolt App. You will also be able to cancel your Bolt Plus subscription there or via the ‘model withdrawal form’ set out in Section 8 if cancelled within the initial right of withdrawal period (as described in Section 3).
In case offered Benefits significantly change and/or the Subscription Fee increases, we will notify you about this in advance of the next auto-renewal.
The Bolt Plus Subscription Fee is inclusive of VAT. You will always see the Subscription Fee breakdown in the relevant payment receipts from Bolt. A receipt will be sent to you each time your Bolt Plus subscription renews.
Bolt may offer some users promotions to the Bolt Plus subscription, including discounts on your Subscription Fee for a limited time. The promotions may be limited in Bolt’s sole discretion, including based on eligibility or duration of a promotion.
3. Cancelling Bolt Plus Subscription
3.1. Right of Cancellation
You may cancel your Bolt Plus subscription in your Bolt App (Profile -> Subscriptions -> Manage Subscription -> Cancel Subscription) up to 24 hours prior to the end of the billing cycle (which you can always see in your Bolt App) to make sure that your Bolt Plus subscription does not auto-renew. You will receive a confirmation of your cancellation by email. You can also cancel later than 24 hours before the end of your billing cycle, in the same way and in the same place in the Bolt App. In that case your cancellation takes effect at the end of your next billing cycle.
After your Bolt Plus subscription has renewed automatically at least once, whether it is a monthly or a yearly subscription, you may terminate it at any time, without paying any indemnity, by giving notice in the Bolt Plus section of the Bolt App. The termination takes effect at the end of your current billing cycle, or one month after you give notice, whichever comes first. If the termination takes effect before the end of a period you have already paid for, Bolt will refund you the part of the Subscription Fee that relates to the period after the termination takes effect, in accordance with this Section 3.1.
Please note that, when you cancel your ongoing Bolt Plus subscription, the termination becomes effective at the end of the billing cycle save for the exception of a free trial and initial Right of Withdrawal Period (see Section 3.2 below). Unless you are subject to a free trial or withdrawal period, you will continue to have access to your Bolt Plus Benefits until the end of the current billing cycle and the auto-renewal will not occur until you re-subscribe again. If you are offered a free trial or if the Right of Withdrawal Period applies, your Bolt Plus Benefits will expire immediately after you cancel the Bolt Plus subscription.
Please also note that the Subscription Fee is non-refundable, meaning cancellation of your ongoing Bolt Plus subscription will not result in any refunds from Bolt to you, except where you withdraw during the Right of Withdrawal Period, where you terminate your subscription after a renewal as described above, or where Bolt suspends your Benefits, cancels your subscription or withdraws Bolt Plus from Belgium. Should you be entitled to a refund, Bolt will make the refund within 14 days of being informed, using the same means of payment that you used for the original transaction. Bolt will only refund you to your Bolt Balance account if you expressly ask for that at the time. You can request a refund in the Bolt App, by using the model withdrawal form in Section 8, or by writing to [email protected].
3.2. Right of Withdrawal Period
You will be able to cancel your Bolt Plus subscription without giving any reason within the initial 14-day period starting at the moment of your Bolt Plus subscription (“Right of Withdrawal Period”), including where your Bolt Plus subscription starts with a free trial, in which case the 14-day period starts when the free trial begins. In this case, Bolt will refund you the Bolt Plus subscription previously charged equivalent to the proportion of the remaining subscription period as of the date you informed Bolt of the exercise of the right of withdrawal or, depending on the Benefit, equivalent to the proportion of the remaining subscription Benefits as of the date you informed Bolt of the exercise of the right of withdrawal. The Right of Withdrawal Period will expire after 14 days from the start of a new Bolt Plus subscription (renewals excluded).
When you join Bolt Plus you expressly ask Bolt to start providing your Benefits immediately, and you acknowledge that if you then withdraw within the Right of Withdrawal Period you will pay an amount in proportion to the Benefits already provided to you. Nothing in these Terms removes or limits your right of withdrawal, including where your subscription starts with a free trial.
In order to cancel your Bolt Plus subscription during the Right of Withdrawal Period, please follow the rules on cancellation outlined in Section 3.1 above. When exercising your statutory right of withdrawal, you may also use the standard form found under Section 8 and send it to Bolt within the Right of Withdrawal Period.
To exercise the right of withdrawal outside the Bolt App, you must inform us, Bolt Operations OÜ, Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia, by email to: [email protected], of your decision to withdraw from this contract. You may use the attached model withdrawal form referred to in Section 8 of these Terms, but it is not obligatory.
After the Right of Withdrawal Period you will only be able to cancel your Bolt Plus subscription in accordance with Section 3.1, and without any refund. Therefore, cancelling after the Right of Withdrawal Period will only come into effect to the end of the applicable billing cycle, which means that there is no auto-renewal. The Right of Withdrawal Period does not apply to any auto-renewals.
4. Bolt Plus Subscription Limitations
Bolt Plus subscription Benefits are personal to you and applicable only to your Bolt account.
In case of spotted usage irregularities (such as suspected abuse of Benefits, suspected transfer of Benefits to other persons), breach of the Terms, suspected failure to comply with applicable laws, any other harm or detriment towards Bolt and/or third party service providers on the Bolt App, Bolt may suspend availability of your Bolt Plus Benefits without prior notice where there are objective grounds to do so and limit your future access to a Bolt Plus subscription or any other similar service. Bolt will inform you of the reasons for the suspension, and you can challenge it through the Support section of the Bolt App. Your billing cycle will be automatically extended by the duration of the suspension, so that you do not incur any costs for the duration of the suspension. You and Bolt shall make every effort to clarify the matter as quickly as possible in order to keep the suspension as short as possible.
To use the Bolt Plus subscription you must have Internet access and a Bolt account, and provide us with one or more valid payment methods.
Bolt Plus subscription Benefits are only applicable in the country where you have originally purchased the Bolt Plus subscription. The Benefits may vary depending on the city you are using the Bolt Plus subscription in. In order to use the Bolt Plus subscription in multiple countries, please subscribe to Bolt Plus in each country where you want the Bolt Plus subscription to apply. In this case, you will be recurrently charged for several Bolt Plus subscriptions in accordance with the rules set out in Section 2 of these Terms.
Bolt reserves the right to withdraw the Bolt Plus subscription service in one or several markets (cities or countries) at its own discretion at any time. Once Bolt withdraws the Bolt Plus subscription from a particular market, your Bolt Plus subscription is automatically cancelled and you will no longer be able to benefit from the Benefits of your Bolt Plus subscription. We will inform you of the withdrawal from the market at least 30 days in advance by email and let you use Bolt Plus subscription until the end of the billing cycle. Bolt will refund you the part of the Subscription Fee that relates to the period after your Bolt Plus subscription ends, using the same means of payment that you used for the original transaction.
5. Changes to Bolt Plus and these Terms
Bolt may change the Bolt Plus Benefits, the Subscription Fee and the other conditions applicable to Bolt Plus. Any such significant change applies only to a new membership period beginning after your next auto-renewal. It does not affect the membership period you have already paid for.
Bolt will always notify you about any significant changes to the Bolt Plus Benefits, other conditions and/or these Terms via email in advance of the next billing cycle and auto-renewal. In case of an increase in the Bolt Plus Subscription Fee, Bolt will give you a 45 calendar-day advance notice via email. Any such notice will describe the change, state the new Subscription Fee where applicable, and tell you that you can cancel your Bolt Plus subscription free of charge before the change takes effect, and how to do so. If you do not wish to accept changes in Benefits and/or price change, you can cancel your Bolt Plus subscription as per Section 3 above. Otherwise all changes will come into effect automatically starting on the next billing cycle and auto-renewal or, in case of the changes to Subscription Fee, starting on the next billing cycle after the 45 calendar-day advance notice period as described above.
6. Your Personal Data
Your personal data is processed by Bolt always in accordance with our Privacy Notice(s) (available at www.bolt.eu/privacy). Your usage of the Bolt Plus subscription will not result in collection of additional personal data, except where you would like to use Bolt Plus Benefits offered on your birthday, in which case your birth date is required.
7. Complaints and contact details
If you are a resident of the EU, you enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. If you would like to complain to Bolt, please notify us within a reasonable timeframe of any issues. You may contact us by using the Support function in your Bolt App.
In the event of a dispute arising out of the provision of the Bolt Platform that cannot be resolved through direct negotiations, either party may propose to engage in mediation by an independent and impartial mediator. To this end, Bolt hereby identifies the following mediator with whom it is willing to engage in an attempt to reach an out-of-court settlement: European Mediation Service: Consumer Redress in the EU. You may also bring proceedings before the courts designated by Article 624 of the Belgian Judicial Code.
8. Model Withdrawal Form
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)
To Bolt Operations OÜ, Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia. Email: [email protected]
— I/we (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*),
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only in case of notification on paper)
— Date