My driver account is suspended

If your account is suspended:

You will not be able to go online
The reason will be displayed in the app with the required actions, if any
For temporary account suspension, the end date or timeline will be also shown in the app
If you don't see the date or any timeline relating to the suspension, your account is suspended permanently.

Please proceed according to the applicable scenario.

Your account will be blocked if you have invalid or expired documents.

To have your account unblocked, upload the valid documents via the Driver Portal.

If any actions are mentioned in the in-app notification about the account suspension, follow the instructions provided to get the suspension removed.

Follow the steps relevant to your situation to get your account suspension lifted:

Any form of misconduct: the account suspension will be removed automatically, after a one-on-one discussion with a Support team member, or after completing a re-training session.
Suspicious activity: the account suspension will be removed automatically after a given period of time. You can see the end date of the account suspension in the app.

If any actions are mentioned in the in-app notification about the account suspension, follow the instructions provided to get the suspension removed.

If you require assistance, please contact our Support team through the app.