Your final price may be increased for the following reasons:
- Bundled payment: Your payment was grouped with charges from previous rides.
- Unfinished ride: You may have forgotten to end the ride, resulting in extra time being charged.
- Fines: A fine was added to your ride cost.
- Negative balance: Your Bolt balance was negative, so it was automatically included in this payment.
- Trip crossed midnight: If your ride continued past midnight, the daily maximum rate only applied to the part of the ride before midnight.
- Pre-authorisation: We temporarily reserved a higher amount to verify your payment method
The pre-authorised amount is automatically released after your ride. Depending on your bank’s processing times, the amount can take up to 14 days to appear in your account.
You can check all the ride’s details directly in your app:
- Go to the app menu
- Select the My rides
- Tap on your ride to see the price breakdown
