Trust depends on knowing who is using the platform

To help keep our community safe, all users must access the platform using their own identity and log-in details. Misuse of identity documents or platform features, fraudulent behaviour, misrepresentation, and other attempts to evade safety checks may result in loss of access to the Bolt platform.

Platform Access

Pretending to be someone else, or allowing someone else to pretend they are you, is not allowed and may result in loss of access. This includes but is not limited to:

Using someone else’s identity documents to complete account creation or verification steps

Allowing someone else to use your credentials to access and take trips

Creating accounts on behalf of others.

Honesty and Integrity

Bolt relies on accurate information to keep people safe and our decisions fair. Attempts to defraud the system or mislead others are not allowed and may result in loss of access to the platform. Similarly, dishonesty in reporting makes it more difficult for Bolt to uphold fairness. False reports can also result in real world impact to a person's livelihood.

Examples of dishonest behaviour include:

Submitting falsified or manipulated documents

Repeatedly claiming issues that didn't occur

Misrepresenting another user in bad faith

Providing misleading or false information during a dispute or incident investigation

Misusing any payment systems or promotions in a way that defeats their intended purpose

Creating duplicate accounts to mislead, avoid penalties or loss of access, or exploit the platform

What happens if someone breaks the rules?

We take community safety seriously. Anyone who is in breach of our Platform Terms may lose access to the Bolt platform. Some actions might violate local laws, while others might simply damage the experience for other users. Bolt may choose to suspend or remove a user from the platform even if their behaviour does not reach the threshold of criminality.

If you experience or witness behaviour that violates these guidelines, you can report it in the Bolt app. Our team reviews all reports and may take actions if needed.