At Bolt, our goal is to ensure a safe and enjoyable ride experience for passengers and drivers and as such we take any incident that disrupts a quality service seriously.
Where a mess or damage is made by a passenger to a driver’s vehicle, please be aware that the passenger takes the responsibility of bearing the cleaning fee or cost of repair. We will follow up and take necessary actions if required.
Fee assessments are determined by the levels of severity or the cost incurred by the driver from a cleaning company or vehicle maintenance/repair workshop. The fee collected will go to the driver.
Note:
- Repeated reports of mess/damage made to a driver’s vehicle may lead to a restriction on the use of Bolt app
- Avoid eating or drinking during a journey.
