Scratches or bumps that we are aware of are marked with a green Reported sticker.
If you notice damage without this sticker before your ride or the reserved car is in bad condition (e.g. the interior is dirty or it smells bad):
- Take a photo of the damage or the car’s condition
- Report it via the app by tapping the Report issue button on the active car reservation
We will look into your reported issue and if needed, someone will be in contact with you.
