Quality of Service for Drivers

A good trip experience is always appreciated by riders. Here are practical tips to help you maintain high ratings and deliver excellent service on every ride.

When you receive a ride request, check the passenger’s location, journey length, and estimated arrival time. Always drive to the exact pickup spot before confirming your arrival. Update your profile image to accurately reflect your current appearance.

If your passenger hasn’t arrived 4–5 minutes after you reach the pickup point, call or text them using the Bolt Driver app. Tap the three stripes in the upper right corner of the active ride screen to find the call option. Don’t contact immediately—give them a few minutes first. Your phone number is always masked for privacy.

Before starting the ride, confirm the passenger’s name (or pickup code if enabled) and the final destination. This helps avoid confusion, especially with back-to-back rides. Make it a habit to ask, “Is the set destination final?”

Greet your passengers with a warm hello and wish them a good day. Offer help with heavy luggage or opening the car door. Small gestures make a big difference and create a positive experience.

Keep your car clean and free of strong scents. Adjust music and temperature based on passenger preferences. For cash payments, carry enough change (recommended: €50).

Safety is your top priority. Follow all traffic rules and avoid distractions like using your phone while driving. If you need a break, use the app to go offline after your current ride. A well-rested driver provides better service.

Start a conversation if you feel it’s appropriate, but never force it. Avoid sensitive topics like politics or religion. Safer topics include weather, pets, or travel.