Quality of Service for Drivers

A good trip experience helps everyone feel comfortable and confident. The following tips share what many highly rated rides have in common.

Checking a passenger’s location and journey length can help make pickups smoother, and driving to the exact pickup point can avoid any confusion. Keeping your profile photo up to date also helps passengers recognise you quickly. Good pickup habits can include:

If a passenger hasn’t arrived a few minutes after you reach the pickup point, it may help to send a quick call or message through the Bolt Driver app. Allow a few minutes first, as short delays are common. The app keeps numbers private for both sides. Helpful approaches can include:

Confirming the passenger’s name (or pickup code) and the destination helps avoid mix-ups, especially when rides are close together. A quick check that the set destination is final can make the journey smoother. What tends to work well:

A friendly greeting and small gestures—like helping with heavy luggage—can make a lasting impression. Many passengers appreciate kindness and attentiveness, such as:

Clean, tidy cars tend to lead to better experiences. Passengers may appreciate neutral scents, comfortable temperatures, and moderate music levels. And for cash rides, carrying change can make payments easier. Small touches that can make a difference:

Following traffic laws and staying focused without distraction contributes to everyone’s safety. When tired, taking a short break after the current ride helps maintain alertness. Good habits can include:

Not everyone enjoys conversation during a ride. Observing cues from passengers helps create a relaxed atmosphere. Light, neutral topics — like weather or travel — can work well when chatting. A few ways to keep conversations comfortable: