21 Mar 2024
Mahboob is a 5-star driver offering customers the ultimate red carpet experience. If you haven’t had the pleasure to meet him in Birmingham, we sure hope you will!
We sat with the man behind the multiple TikTok videos to hear more about his driving experience and outstanding customer service.
You might have seen Mahboob online — he became a TikTok sensation with his signature ‘red-carpet service’. More than just a physical carpet, it symbolises mutual respect and reflects his desire to make every journey special.
“It’s a special blessing based on mutual respect. I’m a very respectful person, and I like to help, so it seemed to be a natural thing for me to do. Most people enjoy it and love it.”
His biggest reward? Passenger feedback.
“I aim to make passengers happy. I want them to be laughing and smiling when they get out of the car — especially in the current climate of our country where many people are stressed and struggling with depression.”
Since going viral, Mahboob’s often recognised and celebrated for his exceptional service, and he rarely says no to pictures!
With an impressive 23-year driving legacy, Mahboob has been a Bolt pioneer in Birmingham since day 1 and appreciates the opportunities the Bolt app offers in his line of business.
Through our conversation, it’s clear customer experience is at the forefront of what Mahboob does. His high expectations reflect his genuine care for passengers and providing a consistently high-quality service.
“Every time I go to the hub, the Bolt team is very friendly and willing to cooperate with drivers. This is important to me. If a company has respect towards drivers, it’s easy for us to collaborate.”
Read more stories about the drivers keeping our cities moving 24/7 here and here.
