Staying safe behind the wheel

The health and safety of our communities is always our top priority. Find out what features we offer to help our drivers stay safe at the wheel.

Looking for rider safety info? Check our rider safety page.

Confidence on the road

These innovative features are designed to help Bolt drivers feel safe and comfortable while driving and earning on our platform.

Products and features vary by country. Some features listed here may not currently be available in your app.

24/7 support

Our Support team is always online. Contact them through the Bolt app or by calling.

Passenger transparency

Drivers are provided with information on the passengers before arriving at the pickup location, including the total number of completed rides, along with their corresponding rating.

Unmatching feature

If a driver gives a passenger a 1-star rating, Bolt will ensure that the driver does not receive any further trip requests from that account.

Rider management

If we receive reports of consistently poor passenger behaviour, we will take appropriate action. We routinely block customers with inappropriate behaviour from using Bolt.

Your number stays private

When you make a call via our app, your phone number remains hidden.

Emergency assist

Drivers can quickly and discreetly alert the emergency services by tapping the in-app Emergency Assist button.

We’re here for you

Contact our Support team through the Bolt app or via phone. Or visit them face-to-face in your local hub.

Safety incident management

In the event of a serious safety incident, Bolt's High Priority Safety team will take immediate action. This may involve investigating further, reporting to authorities and blocking bad actors.

Driver trip sharing

Share your real-time location with friends or family, so they know you’re safe.

Trip vehicle monitoring

This functionality allows Bolt to detect any unexpected & excessively long stops during rides.

Collaboration with the police

We collaborate with law enforcement bodies on an ongoing basis. We have dedicated communication channels where police officers can obtain the required information.

How to stay safe while driving

Check that you have the correct rider
Feel free to ask riders to confirm their name and requested destination before they enter your car.
Ensure you’re ready to drive
Stay alert, keep your eyes on the road, and get enough rest to ensure you’re always ready to drive.
Stay calm
If a rider behaves inappropriately stay calm and polite, end the journey as soon as possible and report what has happened in the app.
Trust your judgement
If you ever find yourself in an emergency situation while driving with Bolt, use the emergency assist button in your app.

Driver safety FAQ

What safety features are included in the Bolt Driver app?

The Bolt Driver app contains innovative features to ensure your safety on the road. Depending on the country, these include an in-app Emergency Assist button, dedicated customer support, strict rider management, driving time limits, location sharing, and women-only rides.

What vehicle requirements does Bolt have?

There are several requirements to meet before you can sign up to drive with Bolt. These vary for different categories and countries. Please check the requirements from to see if your vehicle qualifies.

How are driver ratings calculated?

The rating score visible to you in the app is calculated based on the last 40 rated rides. If the average rating is below the allowed local threshold, your account may be blocked.

Please contact the Support team via your Bolt Driver app for advice on improving your rating.

What happens if I get into an accident while driving with Bolt?

If you’re involved in an accident, immediately notify the emergency services if necessary and let us know about the situation by contacting our Support team via the app.

We treat such incidents with the utmost priority.

How does the driver screening process work?

Bolt drivers must meet specific requirements before hitting the streets. Once you complete your registration and your documents are verified, you’ll receive an email with the next steps to get activated. These instructions vary depending on the city and vehicle you’ll be driving in, so please follow them carefully.

The first time you go online, you’ll be prompted to verify yourself with a picture of your driving license and a selfie.