Safer journeys with Bolt
Whether you're catching a Bolt car ride or hopping on a scooter or e-bike, rest easy — when it comes to safety, we've got you.
Peace of mind, every time you ride
Products and features vary by country. Some features listed here may not be available in your app.
24/7 support
Our Support team is always online. Contact them through the Bolt app or via phone.
Rate your driver
Ratings allow us to review driver behavior and block those who violate our Terms of Service.
Your number stays private
When you make a call via the Bolt app, your phone number remains hidden.
Emergency assist
Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.
Identity verification
Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.
Driving shift limits
A consecutive driving hours limit allows Bolt drivers to get sufficient rest and always stay fresh and alert at the wheel.
Share trip details
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Staying safe before, during and after your ride
Before
Check that the driver’s face, car make and registration plate match those shown in the app.
During
Our Share Ride Details and Emergency Assist features allow you to ride without worry.
After
Rate your driver honestly. Those who repeatedly receive low ratings will be banned.
Rider Safety FAQ
Ready to ride?
Scan the QR code with your phone camera to download the app.Download the app.
