Last updated on: 1 April 2026
These Platform Terms apply to individuals ('Customers') that register with the Bolt Platform to access and review opportunities in Corfu, Mykonos and Santorini to request passenger transport services utilizing Private Hire Vehicles (PHV) with a driver.
Words and phrases capitalised in these Platform Terms have the meanings given in the glossary at section 15 below.
You can download an offline version of these Platform Terms for your records and future reference here.
1. About Bolt and our relationship with you
Overview
1.1 Bolt operates an online platform in Corfu, Mykonos and Santorini (the 'Bolt Platform') that intermediates and matches an independent Service Provider ('Lux Limo' or 'Satoria') with potential clients ('Customers').
1.2 As a Customer, you may access the Bolt Platform in accordance with these Platform Terms to review, and, if you choose, request and purchase passenger transport services utilizing Private Hire Vehicles (PHV) with a driver from the Service Provider. Additional fees, such as cancellation or cleaning fees, may also apply, as set out in section 5.
1.3 Any agreement for the provision of Private Hire Vehicles (PHV) services with a driver will be made between you and the Service Provider, a duly licensed operator under Law 4530/2018. The Service Provider is the sole electronic intermediation operator in respect of passenger transportation services and fleet manager/provider of passenger transportation services utilizing Private Hire Vehicles (PHV) with a driver. The Service Provider shall bear sole responsibility for determining the applicable Fares, and for the performance of all obligations arising from the Transportation Contract. Bolt does not provide transportation services and does not become a party to the Transportation Contract. Bolt operates solely as an intermediary digital platform that enables Customers to submit requests for Private Hire Vehicles (PHV) services with a driver and facilitates the matching of Customers with the Service Provider and its Drivers. When we collect payments from you on behalf of the Service Provider, we do so strictly as the Service Provider's appointed agent for payment collection.
1.4 In addition, Bolt may charge you Platform Fees for the services we provide you as is set out in section 6.
1.5 We will process your personal data in accordance with the privacy notice(s) for Greece made available at https://bolt.eu/en-gr/privacy/.
1.6 You must be at least eighteen (18) years old to register as a Customer and use the Bolt Platform.
Bolt's role as an intermediation digital platform
1.7 For the avoidance of doubt, the Service Provider is the sole electronic intermediation operator in respect of the passenger transportation services. In addition, the Service Provider is the sole transportation Service Provider utilizing Private Hire Vehicles (PHV) with a driver. By accessing the Bolt Platform, you acknowledge and agree that Bolt acts only as a provider of intermediary digital platform services and does not itself offer, manage, operate, or control the transportation services you receive from the Service Provider. All transport-related obligations, responsibilities and liabilities lie exclusively with the Service Provider.
1.8 By accessing the Bolt Platform, Bolt will be transmitting requests submitted by Customers to the Service Provider and its Drivers and collecting payments on the Service Provider's behalf, where the Customer pays through the Bolt Platform. Bolt does not negotiate, conclude, or participate in Transportation Contracts. Bolt will carry out functions such as:
1.8.1 matching you with Drivers, as described in section 5;
1.8.2 communicating all Fares determined by the Service Provider and applicable Toll Payments;
1.8.3 arranging collection of Fares and Cancellation Fees payable by you to the Service Provider; and
1.8.4 issuing receipts and/or invoices on the Service Provider's behalf.
1.9 The Service Provider must pay to Bolt a service fee per completed trip for the use of Bolt's digital platform, calculated as a percentage of the Fare.About these
2. Platform Terms and the Bolt Platform
2.1 These Platform Terms:
2.1.1 take effect and apply to you from 1st April 2026, or from the date you first registered as a Customer — whichever is later;
2.1.2 remain in effect until terminated by you or Bolt in accordance with section 11; and
2.1.3 supersede all previous versions of the Platform Terms, however described.
2.2 Bolt may make changes to these Platform Terms and/or the Bolt Platform by providing you with reasonable notice before those changes take effect. If you do not agree with such changes, you can terminate your relationship with Bolt in accordance with section 11.
2.3 Bolt may also make changes to these Platform Terms or your use of the Bolt Platform immediately and without prior notice when:
2.3.1 you consent to the changes;
2.3.2 we make changes, updates or revisions to the Bolt Platform that are merely aesthetic, improve functionality, or that similarly do not significantly impact your use of the Bolt Platform;
2.3.3 we make changes, other than those set out in section 2.3.2, to introduce features on a temporary basis that are in a state of testing, trial, early access, preview or development;
2.3.4 the changes are urgently required to comply with applicable laws or regulations; or
2.3.5 we take urgent precautions in response to imminent dangers to Users, cybersecurity risks (including malware, spam or data breaches), or suspected unlawful or illegal activity.
2.4 When Bolt makes changes in accordance with sections 2.3.3 to 2.3.5 (inclusive), we will inform you of the relevant changes as soon as is reasonably practicable.
2.5 The content and functionality of the Bolt Platform is always provided on an "as is" and "as available" basis. By accessing and allowing access to the Bolt Platform, you acknowledge that:
2.5.1 Bolt makes no guarantee, whether express or implied, in respect of the availability of the Bolt Platform, its content or its function; and
2.5.2 Bolt may from time to time make features available on a temporary basis that are in a state of testing, trial, early access, preview or development.
3. Your rights of access to the Bolt Platform
3.1 Subject to these Platform Terms, we grant you a non-exclusive, revocable, and royalty-free right to use the Bolt Platform as made available to you, solely for the purposes of:
3.1.1 accessing and reviewing opportunities to request Private Hire Vehicle (PHV) services with a driver; and
3.1.2 requesting Private Hire Vehicle (PHV) services with a driver at your discretion.
3.2 Your right to access the Bolt Platform to review and request Private Hire Vehicle (PHV) services with a driver is granted only:
3.2.1 for such periods that you are able to verify your identity and/or log-in credentials, to prevent unauthorised access;
3.2.2 in respect of access to any Category, only for so long as you meet the applicable Category requirements, if any;
3.2.3 for such periods that use of the Bolt Platform would not cause significant harm to its integrity or reputation.
3.3 For the sole purpose of preventing unauthorised access, Bolt may from time to time require Users to verify their identity and/or log-in credentials.
4. Information submitted to the Bolt Platform
4.1 You must ensure that all information you provide, or arrange to be provided, to Bolt in connection with your use of the Bolt Platform is accurate and up to date. This includes, where applicable, your name, contact details, photographic identification, address, company information, Payment Method and tax registration status. You are also responsible for updating or removing any such information that is no longer accurate or relevant.
4.2 You are solely responsible for ensuring that all information and content submitted or uploaded to the Bolt Platform by you is lawful. Bolt reserves the right to remove any illegal content from the Bolt Platform at any time, where applicable in accordance with its obligations under the Digital Services Act (EU: 2022/2065), which may occur without prior notice. If this happens, you will have the right to object in accordance with section 14.8.
4.3 Please note that Bolt may, after prior warning, suspend processing such objections if manifestly unfounded claims are submitted frequently, taking into account their volume, proportion, severity, and any bad-faith intent.
5. Passenger transportation services utilizing Private Hire Vehicle (PHV) with a driver
Overview
5.1 Subject to these Platform Terms, you may use the Bolt Platform to request Private Hire Vehicle (PHV) services with a driver that are solely provided by the Service Provider, acting through its authorised Drivers. When you request Private Hire Vehicle (PHV) services with a driver, you understand and agree that the Transportation Contract is formed directly between you and the Service Provider, and that the Service Provider is exclusively responsible for the performance of the Private Hire Vehicle (PHV) services with a driver. Bolt does not provide transportation services and only facilitates the digital intermediation and communication necessary for you to submit the transport requests.
5.2 You may request Private Hire Vehicle (PHV) services with a driver to be provided immediately or, where available, at a specified time.
5.3 Customers must pay for the Private Hire Vehicle (PHV) services with a driver:
5.3.1 via the Bolt Platform (in which case Bolt will arrange to collect amounts payable to the Service Provider in connection with Private Hire Vehicle (PHV) services with a driver as payment collection agent); or
5.3.2 in cash (by paying the relevant Driver, who collects the payment on behalf of the Service Provider).
5.4 Please note that the Service Provider and Drivers are third parties that are not under Bolt's direct control. They may cancel, decline or refuse to enter into agreements with you for Private Hire Vehicle (PHV) services with a driver when it is lawful to do so.
5.5 Requests for Private Hire Vehicle (PHV) services with a driver. In response to requests made by Customers for Private Hire Vehicle (PHV) services with a driver Bolt will:
5.5.1 Facilitate the communication of the Fare for the Private Hire Vehicle (PHV) services with a driver which is determined solely by the Service Provider, taking into account:
5.5.1.1 the route and time of the requested service;
5.5.1.2 (where applicable) the Category requested by the Customer;
5.5.1.3 (where applicable) whether the Customer has requested immediate pick-up or a scheduled pick-up time; and
5.5.1.4 other marketplace factors such as the availability of and demand for Drivers.
5.5.2 subject to sections 5.6 and 5.7, invite Drivers within reasonable proximity of the pick-up location to indicate their willingness to fulfil the transportation service, taking into account (for the purposes of determining the order and/or timing of such invitations):
5.5.2.1 the factors set out in section 5.5.1;
5.5.2.2 other factors aimed at expediting the potential arrangement of transportation services, including the estimated arrival time of Drivers at the pick-up location and whether Drivers are currently fulfilling other transportation services.
5.6 Where available:
5.6.1 In certain high-demand locations with a large number of online Users, such as airports, Bolt may implement a "first in, first out" queuing system for inviting Drivers to indicate their willingness to fulfil transportation services.
5.6.2 Drivers may refine the invitations they receive by setting filters and parameters such as preferred pricing components or distance radiuses for pick-up locations.
5.7 To expedite the arrangement of transportation services and minimise unsuitable matches, Bolt may take into account circumstances where significant negative interactions, feedback or complaints have previously occurred between a specific Customer and a specific Driver.
5.8 You must pay the Service Provider a Cancellation Fee in the event of a cancellation, in accordance with sections 5.14 and 5.15.
5.9 You agree that any agreement for the provision of Private Hire Vehicle (PHV) services with a driver made between you and the Service Provider will be made at the pick-up of the relevant Passengers (i.e. upon commencement of the applicable Journey Period). In accordance with Law 2251/1994, the statutory right of withdrawal does not apply to passenger transport services.
5.10 If the Private Hire Vehicle (PHV) services with a driver commence, you will agree to pay the Service Provider:
5.10.1 the Fare; and
5.10.2 (if applicable) a Cleaning Fee, in accordance with section 5.16.
5.11 Please note that:
5.11.1 Fares are determined by the Service Provider based on pricing parameters set by it and the pick-up and drop-off locations you provide. Bolt solely facilitates the communication and display of such Fares and does not determine or adjust the Fare amount itself.
5.11.2 The Fare for the transportation services shall be determined exclusively by the Service Provider at its full discretion and in compliance with the restrictions provided by Greek legislation, through the Service Provider Portal, and shall be communicated to Bolt for the use of the Bolt's digital platform. In particular, the Service Provider shall charge you a Fare for each trip in accordance with the minimum Fare limits provided by the transportation regulations. The Service Provider may also charge tolls, taxes, or fees that may have been incurred during the provision of transportation services, as provided by the transportation regulations.
5.11.3 Bolt shall collect the Fare on behalf of the Service Provider, including tolls, taxes, and fees required by Greek law, as a payment collection agent, and shall remit the amounts to the Service Provider after deducting the Service Fee. Bolt shall bear the cost, expenses, and responsibility for the collection of these amounts.
5.12 The amount payable to the Service Provider, and the amount collected by Bolt, may increase if the destination or route changes after transportation services begin or if unexpected events such as road closures affect the duration of the trip or the Toll Payments that apply.
5.13 The Service Provider and Drivers acting on their behalf may cancel, decline or refuse to enter into agreements for transportation services at any time, save when obliged to provide services by law or rules issued by regulatory authorities.
5.14 Bolt does not prohibit or interfere with any additional lawful terms of service agreed between Customers and the Service Provider in connection with Private Hire Vehicle (PHV) services with a driver, except where doing so would be in conflict with the provisions of these Platform Terms or the platform terms that apply to the Service Provider. If any additional terms of service are agreed by you and the Service Provider, we recommend that you record details of your agreement for future reference. Bolt will not intervene if there is any dispute relating to such agreements.
Cancellation Fees
5.15 If you cancel your request (or otherwise do not proceed with an arrangement) for Private Hire Vehicle (PHV) services with a driver after the Cooling-Off Period, you will need to pay a Cancellation Fee. The amount payable will be made available to you in advance via the Bolt Platform.
5.16 Bolt's obligation to collect a Cancellation Fee arises only where the Service Provider genuinely intended to provide the applicable Private Hire Vehicle (PHV) services with a driver. If you believe you have been charged a Cancellation Fee in error, please contact our support team.
Cleaning Fees
5.17 You agree that the Service Provider may charge you a Cleaning Fee where a vehicle is left soiled, stained or dirty as a result of transportation services you have requested. Any Cleaning Fee is immediately due from you at the request of the Driver once incurred. Bolt will not charge Cleaning Fees.
Making payments to the Service Provider
5.18 When you make payments to the Service Provider via the Bolt Platform, Bolt will collect amounts payable by you to the Service Provider in connection with Private Hire Vehicle (PHV) services with a driver in accordance with section 7. When you agree to pay for Private Hire Vehicle (PHV) services with a driver in cash, you are solely responsible for ensuring that you provide the relevant sums in cash to the Driver(s).
5.19 By requesting Private Hire Vehicle (PHV) services with a driver, you agree with Bolt that you will comply with your obligations to make payments to the Service Provider as applicable. If you fail to make payments owed to the Service Provider, you may lose access to the Bolt Platform or be prohibited from using specific payment methods (e.g. paying for Private Hire Vehicle (PHV) services with a driver in cash).
Promotions
5.20 Bolt may, at its discretion, make promotions available to Customers under which Bolt will provide a benefit for their use of the Bolt Platform.
5.21 When a promotion is offered by Bolt to Customers:
5.21.1 Receipt of the benefit is subject to completion of the applicable requirements of that promotion.
5.21.2 The promotion is subject to compliance with these Platform Terms. Bolt reserves the right to deny the benefit of any promotion where there has been a breach of these Platform Terms, including where you or any Passenger has participated in Prohibited Manipulative Conduct.
5.21.3 Access to the Bolt Platform will not be conditional on participation in or completion of any promotion.
6. Platform Fees
6.1 In addition to amounts charged by the Service Provider for Private Hire Vehicle (PHV) services with a driver, you may be charged Platform Fees by Bolt. These fees contribute to the operation, maintenance and improvement of the platform.
6.2 If a Platform Fee applies and is payable by you, it will:
6.2.1 be reflected in the estimated total cost shown before you request Private Hire Vehicle (PHV) services with a driver; and
6.2.2 become payable to Bolt once the applicable Private Hire Vehicle (PHV) services with a driver commence.
6.3 For the avoidance of doubt, Platform Fees are not charged for Private Hire Vehicle (PHV) services with a driver or for any right to use intellectual property.
7.Payments
7.1 In order to request services via the Bolt Platform, Bolt may require you to register at least one valid Payment Method with Bolt. You authorise us to store any Payment Method details you provide for your use of the Bolt Platform.
7.2 Bolt may carry out one or more verification steps to validate your Payment Method(s). This may include authorising your Payment Method(s) for one or two transactions for a nominal amount, which we ask you to confirm. Any amounts held for such purposes will be released.
7.3 In respect of Payments to be made via the Bolt Platform, you authorise Bolt to immediately:
7.3.1 collect all Payments from your selected Payment Method as soon as they are payable; and
7.3.2 arrange pre-authorisations for anticipated Payments prior to the completion of any services, where applicable, from your selected Payment Method.
7.4 If Bolt is unsuccessful in collecting any Payment from your selected Payment Method:
7.4.1 you authorise us to recover the outstanding Payment when you subsequently request services via the Bolt Platform; and
7.4.2 we may temporarily disable all or part of your access to the Bolt Platform until the Payment has been made in full.
7.5 Bolt may take reasonable steps to rectify any payment or charging error including by crediting or debiting an applicable Payment Method. If you receive any amounts from us in error, you agree to promptly notify us of the circumstances and to immediately return such amounts to us at our request via the payment details we provide you with.
7.6 When you agree to pay for Private Hire Vehicle (PHV) services with a driver in cash, you are solely responsible for ensuring that you provide the relevant sums in cash to the Driver(s).
7.7 Where applicable, Bolt shall issue receipts and/or invoices on behalf of the Service Provider in an electronic format.
7.8 Bolt may cancel, suspend, limit, or refuse payments made by you if Bolt has reasonable grounds to suspect that such payments or collections would be in error or unlawful, relate to Prohibited Manipulative Conduct, or relate to any other use of the Bolt Platform that is unlawful, illegal, or prohibited by international sanctions.
7.9 Where possible, Bolt will try to contact you in advance to inform you of the occurrence of any issues referred to in section 7.8 and, where applicable, attempt to resolve them, unless prohibited from doing so by regulatory or legal requirements, or unless Bolt has been advised by a competent authority, payment service provider, or legal adviser not to do so.
7.10 You are responsible for correctly selecting your preferred Payment Method when making Payments via the Bolt Platform. Bolt will not accommodate requests to change a Payment Method after a request has been made, as it is not appointed by the Service Provider to do so.
7.11 Please note that if we collect Payments from you on behalf of the Service Provider, your obligations to the Service Provider are discharged to the extent those Payments are credited to our accounts.
8. General prohibitions
8.1 You must not use, or permit the use of, the Bolt Platform to engage in, or for any purpose connected with:
8.1.1 any unlawful or illegal activity — including the sharing of content, data, or items prohibited under applicable law, or the unlawful processing of personal data; or
8.1.2 any Prohibited Manipulative Conduct.
8.2 During Service Request Periods, you must not — and must ensure that any Passengers associated with you do not:
8.2.1 create unnecessary safety risks for other Users, including by:
8.2.1.1 distracting any Driver without justification;
8.2.1.2 encouraging any person to violate traffic laws or applicable road safety standards issued by regulatory authorities;
8.2.1.3 exposing others to weapons or other dangerous items; or
8.2.1.4 behaving in any other manner that shows reckless disregard for the safety of others.
8.2.2 engage in or encourage:
8.2.2.1 any violent, aggressive or threatening behaviour;
8.2.2.2 any Discriminatory Behaviour;
8.2.3 cause significant and unnecessary safety concerns or discomfort for other Users, including:
8.2.3.1 unwanted contact or sexual advances that makes others feel unsafe or uncomfortable; or
8.2.3.2 exposing others to unpleasant and objectionable conditions, such as offensive odours.
8.3 The proper functioning of the Bolt Platform depends on all Users acting in 'good faith' and with reasonable consideration for others. Accordingly, you must not use the Bolt Platform, or allow the use of it, in any way that significantly or persistently disrupts, interferes with, or delays the arrangement of Private Hire Vehicle (PHV) services with a driver by other Users, or the matching of willing Customers and the Service Provider by Bolt (as described in section 5), including by:
8.3.1 excessively cancelling Private Hire Vehicle (PHV) services with a driver after requesting them;
8.3.2 excessively remaining 'online' in the Customer App during periods of inactivity;
8.3.3 persistently delaying the cancellation of Private Hire Vehicle (PHV) services with a driver after deciding they are not needed;
8.3.4 asking Drivers to cancel Private Hire Vehicle (PHV) services with a driver, instead of cancelling them properly through the Customer App, after deciding not to fulfil them; or
8.3.5 otherwise engaging with the Customer App in a manner that is inconsistent with a genuine, good faith intention to review, and where applicable request, Private Hire Vehicle (PHV) services with a driver.
8.4 You must not provide, or allow the provision of, any information via the Bolt Platform that is misleading, false, unlawful or illegal.
8.5 You must not allow any person to access the Bolt Platform using login details that do not match the information provided to Bolt in connection with section 4.1 ('personal information'), including via your telephone number(s) or social media account(s).
8.6 You must not participate in, or allow, any attempt to:
8.6.1 falsify, manipulate, scrape, index or mine any data made available via the Bolt Platform;
8.6.2 tamper with, mislead, or breach the security systems of the Bolt Platform;
8.6.3 modify, jailbreak, decompile, reverse engineer or otherwise attempt to obtain the source code of any part of the Bolt Platform;
8.6.4 access the Bolt Platform through any means other than those expressly provided and permitted via Bolt's official applications, websites or other software; or
8.6.5 engage in any other use of the Bolt Platform that is likely to have a significant negative impact to its integrity or reputation.
8.7 You are solely responsible for ensuring that any Passengers to be transported pursuant to your request(s) for Private Hire Vehicle (PHV) with a driver services do not put you in breach of these Platform Terms.
8.8 For the avoidance of doubt, the prohibition of Discriminatory Behaviour set out in section 8.2.2 does not restrict your right to cancel requests or disengage from interactions for legitimate and lawful reasons.
8.9 Bolt has a zero-tolerance policy towards aggressive, intimidating or manipulative behaviour. You must not threaten, intimidate, dishonestly manipulate or otherwise abuse any employees, partners or agents of Bolt.
9. Investigations into unusual behaviour
9.1 If Bolt becomes aware of information indicating a potential breach of these Platform Terms, you must arrange for all necessary cooperation with Bolt's reasonable investigations without undue delay.
9.2 You acknowledge that Bolt may request feedback from Users to assist in detecting non-compliance with these Platform Terms.
9.3 Bolt reserves the right to report any unlawful, unusual or suspicious activities to relevant law enforcement agencies or regulatory authorities without providing notice to you or any other party.
9.4 Bolt may be required to disclose confidential information in accordance with applicable laws, court orders or regulatory investigations.
10. How access to the Bolt Platform may be temporarily suspended
10.1 Bolt is entitled, with immediate effect, to temporarily suspend or restrict access, in whole or in part, to any aspect of the Bolt Platform associated with your account:
10.1.1 if there has been a breach of your obligations under these Platform Terms;
10.1.2 where Bolt is conducting an investigation relating to:
10.1.2.1 Bolt's legal or regulatory obligations; or
10.1.2.2 a suspected breach of these Platform Terms,
in which case the relevant access will be suspended for the duration of the investigation only;
10.1.3 if you fail to verify your identity and/or log-in credentials;
10.1.4 if Bolt needs to make changes to comply with laws or regulations;
10.1.5 to deal with urgent technical problems, changes, or upgrades; or
10.1.6 if Bolt needs to take urgent precautions to protect against:
10.1.6.1 imminent danger(s) to Users;
10.1.6.2 cybersecurity risks (including malware, spam, or data breaches);
10.1.6.3 suspected unlawful or illegal activity; or
10.1.6.4 other significant harm to the integrity or reputation of the Bolt Platform.
10.2 Bolt will try to contact you in advance of any such suspension, unless there is an urgent issue, an emergency, or another appropriate reason, including:
10.2.1 health and safety concerns;
10.2.2 material or repeated breaches of these Platform Terms; or
10.2.3 where we are unable, or are advised not to do so, for regulatory or legal reasons.
10.3 While your access is restricted or suspended, you will (where available) be able to access historical details relating to the Private Hire Vehicle (PHV) with a driver services you have been provided with via the Bolt Platform.
11. How our relationship may end
11.1 You may terminate your relationship with Bolt under these Platform Terms immediately and at any time by giving Bolt notice in writing to that effect.
11.2 Bolt may terminate its relationship with you, either entirely or in relation to a specific feature or type of access, as follows:
11.2.1 by giving you reasonable notice in writing to that effect; or
11.2.2 immediately, by issuing written notice to you to that effect, if:
11.2.2.1 a new law, regulation, or obligation comes into force (or similar circumstances beyond Bolt's control) requiring Bolt to terminate the provision of all or part of the Bolt Platform immediately;
11.2.2.2 Bolt exercises any right under applicable law to terminate the relationship; or
11.2.2.3 there are material or repeated breaches of these Platform Terms.
11.3 Upon termination of these Platform Terms:
11.3.1 in full, you will no longer have the right to access the Bolt Platform; or
11.3.2 in respect of a specific feature or access, you will no longer have the right to access the part(s) of the Bolt Platform relating to that feature or access.
11.4 Termination of these Platform Terms will not affect any accrued rights or obligations existing at the time of termination.
11.5 If Bolt terminates your access to the Bolt Platform, you may submit a complaint or request a review of the decision in accordance with our internal complaint handling rules (see section 14.8).
11.6 For the avoidance of doubt, the following sections of these Platform Terms will continue to apply at all times, including after the termination of all or part of our relationship: 7 (payments), 11 (your liability), 12 (our liability), 14 (intellectual property, notices, disputes, our partners and affiliates, tax, interpretation and jurisdiction) and 15 (glossary of defined terms).
12. Your liability
12.1 To the maximum extent permitted by law, you agree to indemnify and fully reimburse Bolt for any claims, losses, liabilities, and costs (including the costs of Bolt's professional advisors and enforcement agents) incurred as a result of your use of the Bolt Platform, including in connection with:
12.1.1 any breach of your obligations under these Platform Terms;
12.1.2 property damage or monetary loss;
12.1.3 loss of profit, business, revenue, contracts, contacts, goodwill, reputation, or anticipated savings;
12.1.4 any loss arising from the interruption or use of the Bolt Platform;
12.1.5 loss of, damage to, or inaccuracy of data;
12.1.6 any other type of indirect or consequential loss or damage (for example, losses that could not reasonably have been foreseen at the beginning of our relationship);
12.1.7 any allegation that any materials submitted to Bolt or transmitted via the Bolt Platform:
12.1.7.1 breach the intellectual property rights of any third party; or
12.1.7.2 breach any law or regulation; and/or
12.1.8 the actions or inactions of any Passengers transported (or to be transported) via Private Hire Vehicle (PHV) services with a driver that you request.
12.2 Except where otherwise stated in these Platform Terms, you agree to pay any amounts payable to Bolt under these Platform Terms (including any indemnified losses, overpayments, interest, or enforcement costs) immediately on demand.
12.3 Any late payment by you of sums payable to Bolt under these Platform Terms shall be payable by you together with interest on the unpaid sum, calculated at: 0.04% (zero point zero four percent) of the unpaid amount per day / 4% (four percent) above the interest rate of local bank as at date with respect to sum becoming outstanding.
13. Our liability
13.1 Bolt shall not be liable to you for any losses, damages, costs, or claims arising from or in connection with:
13.1.1 your use of the Bolt Platform;
13.1.2 the unavailability, interruption, or improper functioning of the Bolt Platform;
13.1.3 the actions or inactions of any User of the Bolt Platform;
13.1.4 websites, content, applications, or services (including payment services) that are not owned, controlled, or operated by Bolt, including any delays or errors they cause;
13.1.5 incorrect or outdated information you have provided to Bolt;
13.1.6 the content of any third-party websites, content, or applications;
13.1.7 payment processing delays outside of Bolt's control (for example, delays caused by a third-party payment service provider); or
13.1.8 unauthorised access to the Bolt Platform using your login credentials.
13.2 The exclusions of liability in section 13.1 include, without limitation, exclusions for any of the following types of loss or damage, whether direct or indirect:
13.2.1 property damage or monetary loss;
13.2.2 loss of profit, business, revenue, contracts, contacts, goodwill, reputation, or anticipated savings;
13.2.3 any loss arising from the interruption or use of the Bolt Platform;
13.2.4 loss of, damage to, or inaccuracy of data; or
13.2.5 any other type of indirect or consequential loss or damage (including, for example, losses that could not reasonably have been foreseen at the outset of our relationship).
13.3 The limitation in this clause does not intend to limit liability or alter your rights as a consumer as defined by Law 2251/1994 on Consumer Protection as amended and currently in force, which rights cannot be excluded under Greek law. The limitation of liability does not apply either when there is an insurance cover in case of damage caused to life, integrity or health, or claims under the applicable laws on product liability.
13.4 Bolt's maximum aggregate liability to you in connection with these Platform Terms is capped at five hundred euros (500 EUR). This cap applies regardless of the number of claims made or the number of events giving rise to liability.
13.5 Bolt will not be liable for the actions or inactions of the Driver and will not be liable for damages that the Driver causes to the passengers. Damages affecting the passenger in the context of the transport service provided by the Service Provider will be settled between the parties to the transport contract (i.e. the Passenger and the Service Provider).
13.6 All limitations and exclusions of liability set out in these Platform Terms only apply to the fullest extent permitted by law.
13.7 Nothing in these Platform Terms limits or excludes Bolt's liability for:
13.7.1 death or personal injury caused by Bolt's negligence; or
13.7.2 any other liability that cannot lawfully be limited or excluded.
14. Other important provisions
Intellectual property
14.1 All copyrights, trademarks, design rights, and other intellectual property in the Bolt Platform — including its source code, databases, logos, and visual designs (together, the "Intellectual Property") — are owned by, or licensed to, Bolt. By using the Bolt Platform, you do not acquire any ownership rights in the Intellectual Property. You must not use, or permit the use of, the Intellectual Property without Bolt's express prior written consent.
Notices
14.2 Unless stated otherwise in these Platform Terms, notices to Bolt in connection with these Platform Terms must be issued in writing to Bolt's registered address: [email protected].
14.3 Bolt may issue notices to you in connection with these Platform Terms by letter or by email, using the most recent contact information you have provided to us from time to time, or via the Customer App.
14.4 Except where expressly stated otherwise in these Platform Terms, notices issued in connection with these Platform Terms must be provided in Greek or English and will be deemed properly served:
14.4.1 if delivered by hand, at the time the notice is left at the applicable address;
14.4.2 if sent by post, on the next day after posting;
14.4.3 if sent by email, at the time the email is sent; or
14.4.4 if delivered via the Customer App, at the time the notice is made available to you through the Customer App.
14.5 If the time at which a notice is deemed properly served under section 14.4 falls after 17:00 on any day, or at any time on a Saturday, Sunday, or public holiday, the notice shall instead be deemed properly served at 09:00 on the next day that is not a Saturday, Sunday, or public holiday.
Enforcement
14.6 Bolt may, acting reasonably and in good faith, determine whether there has been a breach of these Platform Terms. Any right or discretion granted to or retained by Bolt under these Platform Terms may be exercised accordingly.
14.7 Without limiting any other right or discretion afforded to Bolt under these Platform Terms, Bolt may, acting reasonably and in good faith, determine whether conduct is Prohibited Manipulative Conduct.
Disputes
14.8 If we take an action that you disagree with in relation to these Platform Terms, you can contact our support team via the Customer App or via the notices and disputes section of our website.
14.9 To the maximum extent permitted by law, any disputes arising out of or in connection with these Platform Terms that are not resolved through our internal complaint process shall be submitted to the courts of Estonia, which shall have exclusive jurisdiction. This provision is without prejudice to any mandatory rights a consumer may have under applicable law, including the right to bring proceedings in the courts of their place of residence.
Assignment, Novation and Delegation
14.10 You may not assign, transfer or novate any of your rights or obligations under these Platform Terms without our prior consent, which must be given in writing or expressly via the Bolt Platform. Any attempt to do so without such consent will be void.
14.11 You agree that Bolt may assign, transfer or novate our rights and obligations under these Platform Terms at any time without your prior consent, and that we may delegate the performance of our obligations or appoint our partners or affiliates to exercise our rights under these Terms. This will not adversely affect your rights or the obligations owed to you under these Platform Terms.
Value added tax
14.12 All payments, amounts and sums referred to in these Platform Terms, or displayed on the Bolt Platform, are inclusive of any applicable value added tax, unless expressly stated otherwise.
Interpretation
14.13 All headings and defined terms in these Platform Terms are for reference only and do not affect the interpretation of any provision.
14.14 In these Platform Terms, unless expressly stated otherwise:
14.14.1 a reference to a "section" means a section of these Platform Terms;
14.14.2 a reference to a "party" means a party to these Platform Terms, and "parties" shall be interpreted accordingly;
14.14.3 words in the singular include the plural and vice versa;
14.14.4 a reference to one gender includes all genders;
14.14.5 a reference to a "person" includes an individual, company, partnership, trust, or other legal entity;
14.14.6 references to "including" or similar expressions do not limit what else may be included.
14.15 If any provision of these Platform Terms is found or held by a court or other competent authority to be unenforceable, the parties agree to replace it with a valid and enforceable provision that, so far as possible, preserves the original intent and commercial effect.
14.16 In the event of any conflict between these Platform Terms and any other agreement or arrangement between you and Bolt, these Platform Terms shall prevail unless expressly stated otherwise.
14.17 Bolt operates solely as a digital intermediation platform and does not provide, manage, operate, or control Private Hire Vehicle (PHV) services with a driver. All Private Hire Vehicle (PHV) services with a driver on certain Greek islands are provided exclusively by the Service Provider, which is duly licenced under Greek law 4530/2018 as in force from time to time. Accordingly:
14.17.1 Nothing in these Platform Terms is intended to imply or determine that the Service Provider or its Drivers owe any obligation to Bolt to personally perform or fulfil Private Hire Vehicle (PHV) services with a driver, or that they have an employment relationship with Bolt.
14.17.2 If any provision of these Platform Terms is found or held by a court or other competent authority to imply an obligation on Bolt to personally perform or fulfil Private Hire Vehicle (PHV) services with a driver, or to imply the existence of an employment relationship with Bolt, the parties agree to replace it with a valid and enforceable provision that removes that implication but, so far as possible, preserves the original intent and commercial effect.
Jurisdiction
14.18 To the maximum extent permitted by law, these Platform Terms and your use of the Bolt Platform shall be governed by, and construed in accordance with, the laws of Estonia, subject to the mandatory laws of Greece, including the mandatory provisions of the applicable law.
14.19 If you are considered as a consumer under Law 2251/1994 as amended and currently in force, you may bring proceedings against Bolt either in Harju County Court in Tallinn or in the courts of your domicile. Proceedings may be brought against you by Bolt only in the courts of the Member State in which you are domiciled.
15. Glossary of defined terms
In these Platform Terms the following definitions apply:
15.1 'Bolt' ('we' / 'us' / 'our') means Bolt Operations OÜ, a limited liability company incorporated under Estonian law with registered number 14532901, having its registered office at Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia.
15.2 'Bolt Platform' means the technology platform made available by Bolt — including the Customer App — through which Private Hire Vehicle (PHV) services with a driver are intermediated under these Platform Terms, and through which other tools, features or services may be made available or intermediated.
15.3 'Cancellation Fee' means a fee charged to Customers by the Service Provider in the event that a Customer cancels their request or otherwise fails to enter into an arrangement for Private Hire Vehicle (PHV) services with a driver after the expiry of the applicable Cooling-Off Period as is set out further in sections 5.14.
15.4 'Categories' means the categories of Private Hire Vehicle (PHV) services with a driver available via the Bolt Platform in the market (which may, for example, include categories for 'electric' or 'premium' vehicles) and 'Category' means any one of them.
15.5 'Cleaning Fees' means a fee charged to Customers by the Service Provider in circumstances where a Passenger has soiled a vehicle during the provision of Private Hire Vehicle (PHV) services with a driver as is set out further in section 5.16.
15.6 'Collection Period' means the applicable period that starts when a Driver has indicated their willingness to provide or fulfil Private Hire Vehicle (PHV) services with a driver to a Customer (as shown to Customers via the Bolt Platform); and ends at the commencement of the Journey Period or, if earlier, when the request for Private Hire Vehicle (PHV) services with a driver is cancelled or declined.
15.7 'Cooling-Off Period' means (as applicable) the period of three (3) minutes starting from the time a Driver indicates their willingness to provide Private Hire Vehicle (PHV) services with a driver to the relevant Customer (i.e. when a Customer has been matched with a Driver).
15.8 'Customer' means a party that makes a request for (and may be provided with) Private Hire Vehicle (PHV) services with a driver.
15.9 'Customer App' means the mobile application(s) made available by Bolt enabling Customers to request Private Hire Vehicle (PHV) services with a driver from the Service Provider.
15.10 'Discriminatory Behaviour' means any conduct — including speech, actions, or treatment of others — that shows bias, prejudice, or hostility based on protected characteristics such as race, ethnicity, nationality, gender, sexual orientation, gender identity, religion, disability, or age.
15.11 'Driver' means an individual engaged or contracted by the Service Provider, acting exclusively on behalf of the Service Provider, to perform Private Hire Vehicle (PHV) services with a driver.
15.12 'Fare' means the price payable for the provision of Private Hire Vehicle (PHV) services with a driver.
15.13 'Journey Period' means the applicable period that starts when a Driver arrives at a pick-up location and commences the Private Hire Vehicle (PHV) services with a driver by picking up the Customer (or Passenger as applicable) and agreeing to transport them to the destination requested; and ends when the Private Hire Vehicle (PHV) services with a driver conclude or otherwise come to an end for any other reason.
15.14 'Lux Limo' means the licensed Greek entity authorised under Articles 12 and 13 of Law 4530/2018 to provide intermediation and transportation services. Lux Limo is the contracting party to all Transportation Contracts with Customers and is the sole provider of Private Hire Vehicle (PHV) with a driver services facilitated via the Bolt Platform in Mykonos.
15.15 'Passenger' means any individual who is or will be transported as a passenger pursuant to the provision of Private Hire Vehicle (PHV) services with a driver.
15.16 'Payments' means, together: all Fares, Toll Payments, Cancellation Fees, and Cleaning Fees (in whole or in part) payable by you to the Service Provider, together with any gratuities, in respect of Private Hire Vehicle (PHV) services with a driver, that you agree to make via the Bolt Platform; and all Platform Fees payable by you to Bolt.
15.17 'Payment Method' means your payment method for making Payments via the Bolt Platform, which must be a valid credit or debit card (or another payment method supported by the Bolt Platform) in your name or authorised to you, along with associated billing information such as your billing address.
15.18 'Platform Fee' means a fee charged to you by Bolt for your use of the Bolt Platform as is set out further in section 6.
15.19 'Platform Terms' means the entirety of these terms and conditions entitled 'Platform Terms for Private Hire Vehicle (PHV) services with a driver: Customers (Greece: Corfu, Mykonos, Santorini)'.
15.20 'Prohibited Manipulative Conduct' means any use of the Bolt Platform that indicates an intention — or an attempt — to manipulate, exploit or harm any person or the Bolt Platform itself, or to exploit or improperly fulfil any promotion criteria made available by Bolt. This includes: the request, acceptance or completion of Private Hire Vehicle (PHV) services with a driver in a manner that appears excessive, artificial or unusually coordinated; and repetitive behaviour that appears designed to falsify a real demand for Private Hire Vehicle (PHV) services with a driver or an intention to fulfil them.
15.21 'Satoria' means the licensed Greek entity authorised under Articles 12 and 13 of Law 4530/2018 to provide intermediation and transportation services. Satoria is the contracting party to all Transportation Contracts with Customers and is the sole provider of Private Hire Vehicle (PHV) with a driver services facilitated via the Bolt Platform in Corfu and Santorini.
15.22 'Service Request Periods' means together (in relation to a request for Private Hire Vehicle (PHV) with a driver services) the Collection Period and the Journey Period.
15.23 'Service Provider' means Lux Limo and Satoria, the sole licensed intermediation operator and fleet operator under Law 4530/2018 on the Greek islands where these terms apply.
15.24 'Toll Payments' means payments to be made to the Service Provider as an additional charge due to the route of Private Hire Vehicle (PHV) services with a driver creating additional costs or inconveniences such as journeys over toll bridges, journeys that pass through congestion zones or journeys that incur airport parking fees.
15.25 'Transportation Contract' means the legally binding agreement for the provision of Private Hire Vehicle (PHV) services with a driver that is formed directly between the Customer and the Service Provider upon the commencement of the Journey Period.
15.26 'Users' means all users and beneficiaries of the Bolt Platform including the Service Providers, Drivers, Customers and Passengers.
15.27 'You' (or 'you') means a Customer that is subject to these Platform Terms.
End of Platform Terms