General Terms and Conditions for Bolt for Business Account

General Terms and Conditions for Bolt for Business Account

This document sets forth the terms and conditions under which a Company may use a Bolt for Business Account along with one or several related Bolt for Business products.

Uploaded on 19.06.2026.

  1. 1.

    Definitions

  1. 1.1. Agreement – this agreement which consists of these General Terms and Conditions along with any product addendums, special terms or annexes if agreed upon;
  2. 1.2. Applicable Data Protection Laws – all data protection, privacy, and information security laws, regulations, directives, or other binding instruments that apply to the Processing of Personal Data under the Agreement including (as applicable) but not limited to: (a) the General Data Protection Regulation (EU 2016/679) (the “GDPR”), and (b) the UK GDPR, and (c) Directive on privacy and electronic communications (2002/58/EC, as amended), as well as all laws implementing each of (a) to (c) above, including the UK Data Protection Act 2018, as amended and updated from time to time, or (d) such other laws applicable in the relevant jurisdiction, and any legislation that replaces, amends, or consolidates such laws from time to time;
  3. 1.3. Bolt for Business – services directed to  business customers  for the administration of the use of Services by Users;
  4. 1.4. Bolt HQ –Bolt Operations OÜ, registered in the Estonian commercial register with the registration code 14532901, registered office at Vana-Lõuna tn 15, Tallinn 10134, Estonia;
  5. 1.5. Bolt Hungary – Bolt HTX Kft, a licensed dispatcher company, incorporated and registered under Hungarian law with registration number 01-09-285252, 1027 Budapest, Kacsa utca 15-23;
  6. 1.6. Bolt Platform – the entirety of the technology platform to facilitate online intermediation of Provider Services;
  7. 1.7. Bolt Services – online services operated by Bolt Hungary, Bolt HQ, or their affiliates or partners, in accordance with the terms of service applicable to the use of the relevant Bolt Services (Terms of Service). All Terms of Service are available at bolt.eu/en/legal/ or food.bolt.eu/legal as applicable in the relevant territory, and as may be amended from time to time;
  8. 1.8. Business Account – an account for a Company for administration of and payment for the use of Services by Users, and for making available other Bolt for Business products (e.g. Ride Booker,, APIs) as opted for by the Company;
  9. 1.9. Company – a company or other person in whose name the Business Account is maintained for acting in its commercial and/or professional capacity only;
  10. 1.10. Company Dashboard – gateway to use the Business Account;
  11. 1.11. Coupon – a code or a group of codes generated by the Company each of which allows its User to benefit from a partial or full payment by the Company for any fees due for Services as available in the relevant territory, and as may be adjusted from time to time;
  12. 1.12. Data Controller – the entity that, alone or jointly with others, determines the purposes and means of the Processing of Personal Data, or any functionally equivalent role under Applicable Data Protection Laws (including, where relevant, terms such as “controller,” and “responsible party”);
  13. 1.13. Data Processor – an entity that Processes Personal Data on behalf of a Data Controller, or any functionally equivalent role under Applicable Data Protection Laws (including, where relevant, terms such as “processor,” or “operator”);
  14. 1.14. Data Protection Authority – any competent governmental, regulatory, supervisory, or other public body responsible for enforcing or overseeing compliance with Applicable Data Protection Laws;
  15. 1.15. Data Subject – any identified or identifiable individual to whom Personal Data relates, or any equivalent concept under Applicable Data Protection Laws, such as a “consumer,” “individual,” “data principal,” or “personal information owner”;
  16. 1.16. Parties - shall mean, together, Bolt Hungary, Bolt HQ and the Company (each individually a “Party”)
  17. 1.17. Personal Data – any information relating to an identified or identifiable individual, or any information that is otherwise protected as personal data, personal information, or an equivalent concept as defined under Applicable Data Protection Laws;
  18. 1.18. Personal Data Breach – any unauthorised or accidental access to, disclosure of, loss of, alteration of, destruction of, or other compromise affecting the security, confidentiality, integrity, or availability of Personal Data, or any incident of a comparable nature that constitutes a personal data or information security breach under Applicable Data Protection Laws;
  19. 1.19. Personal Data Sharing Annex means the annex to this Agreement that sets out the Parties’ respective rights and obligations in relation to the sharing of Shared Personal Data;
  20. 1.20. Processing (and its derivatives) – any operation or set of operations performed on Personal Data, whether or not by automated means, including the collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, transmission, dissemination, erasure, or destruction of such data, or any functionally equivalent activity as defined under Applicable Data Protection Laws;
  21. 1.21. Provider – independent service provider that offers its services on Bolt Platform;
  22. 1.22. Provider Services – services offered by Providers on Bolt Platform;
  23. 1.23. Services -– Bolt Services and Provider Services;
  24. 1.24. Shared Personal Data – any Personal Data shared or otherwise made available between the Parties under or in connection with this Agreement, as more fully described in the Personal Data Sharing Annex. For clarity, Shared Personal Data does not include any Personal Data provided directly by individuals when using the Bolt Services;
  25. 1.25. Business Service Fee – the fee for Company’s use of Business Account  as applicable and as stated on the Company Dashboard and/or in the special terms;
  26. 1.26. User – a person who uses Services under the Terms of Service (e.g. a passenger) and can benefit from a Business Account in the limits set by the Company.
  1. 2.

    Rules of use of Business Account

  1. 2.1. The Company is responsible for providing only accurate and complete information, and for keeping such information updated at all times.
  2. 2.2. Company is responsible for informing of any changes relating to Company’s elected payment method that may impair the ability to charge the Company pursuant to this Agreement via email to the email address [email protected].
  3. 2.3. Company shall limit access to the Business Account only to authorised representatives. Company shall ensure that such authorised representatives do not share or transfer their access privileges to any third person. Company shall be responsible for all activity that occurs under its credentials, shall ensure the use of available security features (including, where applicable, two‑factor authentication), safeguard access credentials, and exercise reasonable care to protect accounts from phishing, social engineering or other fraudulent activity, and acknowledges that:
  1. 2.3.1. if a User changes the phone number in the application then the phone number is automatically changed for this User also in the Business Account;
  2. 2.3.2. Company shall communicate the applicable limitations and details of a Coupon to a User to whom the Coupon is distributed to.
  1. 2.4. Company is granted the right to use the Business Account in accordance with and throughout the term of this Agreement. The Company does not acquire any rights, including rights of ownership to any intellectual property with respect to the Business Account. Company shall use Business Account related Bolt for Business products solely for legitimate business purposes in accordance with this Agreement and shall not use Business Account for unauthorised or unlawful purposes nor impair the proper operation of Business Account, e.g Company shall not itself, and shall not authorise third persons to:
  1. 2.4.1. decompile, disassemble, reverse engineer or otherwise attempt to derive the source code or underlying technology, methodologies or algorithms related to Business Account;
  2. 2.4.2. misuse Business Account by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the use of Business Account in any way;
  3. 2.4.3. circumvent, disable or otherwise interfere with any security related features of Business Account;
  4. 2.4.4. advocate, promote or engage in any illegal or unlawful conduct or conduct that causes damage or injury to any person or property;
  5. 2.4.5. collect any data from the Business Account other than in accordance with the Agreement including but not limited to prohibition of data scraping;
  6. 2.4.6. impose any additional fees or charges on a User.
  1. 2.5. In the event that a User's personal account is suspended or terminated, such User's access to Business Account can also be suspended or terminated at the sole discretion of Bolt Hungary.
  1. 3.

    Payments and refunds

  1. 3.1. The Company’s credit or debit card – or another payment method supported by the Business Account – will be charged the following amounts, unless otherwise specified on the Company Dashboard or in the Agreement:
  1. 3.1.1. the fee for the use of the Services;
  2. 3.1.2. the fee for any Coupons used in connection with the Services; and
  3. 3.1.3. the applicable Business Service Fee.
  1. 3.2. Post-payment option shall be subject to the terms and conditions contained in the separate special terms entered into between the Parties (“Post-Payment”).
  2. 3.3. All payments, including but not limited to payment for the Coupons and the Business Service Fee, shall be processed in the local currency applicable in the country where the respective Services were used.
  3. 3.4. All payments are non-refundable except as may be expressly provided otherwise herein. Any refund shall be made as credit which can be used for payment for Services used in future.
  4. 3.5. An account statement along with all invoices for the use of Business Account and for Services of the previous calendar month shall be made available to the Company via Bolt Platform, as provided under the Terms of Service and/or in the Agreement. The account statement will be made available to the Company by the 14th day of the following calendar month in the Company Dashboard. Individual (ride) invoices of the Users are available for the Company to view and download in the Company Dashboard.
  5. 3.6. The account statement shall be provided in the currency applicable to the Company's location declared at the time of the Agreement conclusion (in Hungary, HUF). Bolt HQ shall determine the applicable exchange rate for converting fees for services used in geographies with other currencies based on the exchange rate provided by the London Stock Exchange Group, (or if this rate is unavailable or is no longer published, the rate published by Bloomberg L.P, www.xe.com or such other internationally recognized third-party financial information publisher designated by Bolt HQ from time to time) for the exchange of the currency in question on the date applicable to any currency conversion.
  6. 3.7. Bolt HQ, and any third party certified invoicing provider mandated by Bolt HQ, is authorised to issue, if applicable, an invoice on behalf of the relevant Provider to the Company. After each successful provision of the relevant transportation services, the invoice will be created and forwarded in the Provider’s name to the Company.
  7. 3.8. If the Company fails to pay, Bolt HQ and/or Bolt Hungary are entitled to settle the Company's debt to the relevant Provider. This constitutes third-party performance, granting Bolt HQ and/or Bolt Hungary a direct claim against the Company, enforceable in their own name. Bolt HQ and/or Bolt Hungary are also hereby authorised by the relevant Provider to pursue such claims against the Company on the Provider's behalf.
  8. 3.9. Company acknowledges that every Provider offering its Provider Services via the Bolt Platform has authorised Bolt HQ to act as its commercial agent in relation to the respective transportation, sales, delivery or rental services agreement. Bolt HQ has a right to collect on behalf of the Provider the service fee or other fees under the services agreement payable by the User and/or by the Company in line with this Agreement. In this case, the respective payment obligation is deemed to be fulfilled when the payment is credited to the payment account of Bolt HQ indicated on the Company Dashboard. This clause is not applicable if according to the Terms of Service, Bolt HQ and/or Bolt Hungary is the provider of the services made available on the Bolt Platform.
  9. 3.10. A Company can generate Coupons - if available in the territory - in the limits set on the Company Dashboard or by Coupons API, e.g. country of validity, the number and value of the codes it includes, and validity term. A Coupon cannot be adjusted nor can a Coupon be annulled once a User has utilised it.
  1. 4.

    Personal data processing

  1. 4.1. To the extent the Parties share or otherwise make available any Shared Personal Data under or in connection with this Agreement, each Party shall act as independent Data Controllers and shall comply with its respective obligations under all Applicable Data Protection Laws with respect to its Processing thereof. Personal Data is processed in accordance with  Bolt’s Privacy Policies, available at https://bolt.eu/hu-hu/privacy/;
  2. 4.2. The Parties’ respective rights and obligations in relation to the sharing and their respective Processing of Shared Personal Data are set out in the Personal Data Sharing Annex, which forms part of and is incorporated by reference into this Agreement.
  1. 5.

    Confidentiality

  1. 5.1. Parties shall keep confidential any business, technical or financial information, including but not limited to any special terms which form an integral part of the Agreement, received from the other party in connection with this Agreement (Confidential Information), unless:
  1. 5.1.1. the disclosing party permits in writing the requested disclosure of particular Confidential Information;
  2. 5.1.2. such Confidential Information is already public or becomes publicly available without the breach of this clause 5;
  3. 5.1.3. the receiving party uses Confidential Information solely for the purposes permitted under the Agreement;
  4. 5.1.4. the receiving party discloses Confidential Information within its corporate group on a need to know basis provided that the receiving party ensures the awareness of and compliance with these confidentiality obligations;
  5. 5.1.5. disclosure of Confidential Information is required by applicable mandatory law; or
  6. 5.1.6. the receiving party receives an administrative or judicial order, or any other similar request for disclosure of any Confidential Information, if the receiving party provided the disclosing party written notice of such request allowing the disclosing party to assert any available defences to disclosure (unless prohibited by a lawful request from the competent authority).
  1. 5.2. The receiving party shall protect the disclosing party’s Confidential Information in the same manner as it protects the confidentiality of its own proprietary and confidential information, but in no event using less than a reasonable standard of care.
  1. 6.

    Liability

  1. 6.1. The Business Account, the related Bolt for Business products and Bolt Services are provided on an "as is" and “as available” basis. The Company acknowledges that there is no guarantee that access shall be uninterrupted or error free. In case of any faults in the software, reasonable endeavours shall be used to correct them as soon as possible. To the maximum extent permitted by applicable law, and except as expressly set out in this Agreement, no representations, warranties and conditions, express or implied, are given, including all warranties of merchantable quality and fitness for a particular purpose.
  2. 6.2. The total joint aggregate liability of Bolt Hungary and Bolt HQ, and their respective affiliates, for all the claims arising under or in connection with the Agreement during the period of one calendar year, whether in contract, tort, or otherwise shall be limited to the amounts paid as Business Service Fee under the Agreement in the 3 month period prior to the date the first claim arose.
  3. 6.3. The Company acknowledges and agrees that there shall be no liability of Bolt Hungary and/or Bolt HQ whether in tort, contract, or otherwise for:
  1. 6.3.1. any failure of its systems that results in the failure or inability to provide Services or Bolt for Business Account or any of the Bolt for Business products;
  2. 6.3.2. loss of business or profits;
  3. 6.3.3. any pure economic, special, indirect, or consequential loss, costs, damages, charges or expenses;
  4. 6.3.4. any unauthorised access, loss, or data incident arising from or connected to the Company’s or any User’s failure to use available security features (including, where applicable, two‑factor authentication), safeguard their access credentials, or exercise reasonable care in protecting their account from phishing, social engineering, or other fraudulent activity;
  5. 6.3.5. any costs, losses or damages caused due to inaccurate or incomplete data provided by Company; nor for
  6. 6.3.6. the actions, errors or omissions of any Provider or other third party providing its services via Bolt platform (e.g. driver, courier).
  1. 6.4. Company is liable for all the activities of its representatives and Users including but not limited to any breach of Terms of Service by a User, damages, penalties and fees incurred in the course of unauthorised, fraudulent or other unlawful activity connected to the User's use of Services or any Bolt for Business products.
  2. 6.5. The Company’s name, logo, trademarks or service marks may be used as reference in a press release only after having provided its consent in each instance. The Company may do the same having acquired prior consent from Bolt Hungary.
  3. 6.6. Force majeure. Non-performance of either party under the Agreement shall be excused to the extent and during the period that performance is rendered impossible by strike, fire, flood, earthquakes, governmental acts or orders or restrictions, failure of suppliers, or contractors, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence or wilful misconduct of the non-performing party.
  4. 6.7. The Company shall indemnify Bolt HQ, Bolt Hungary, Provider, or any other person against all claims, damages, losses, costs and expenses (including reasonable legal fees) arising from the Company’s or any User’s breach of this Agreement, unlawful conduct, or use of the Services. Such a cost may be charged using the Company's elected payment method.
  5. 6.8. No provision in the Agreement shall limit or exclude either party’s liability in relation to death or personal injury arising as a result of such party’s negligence; nor any other liability that cannot be excluded or limited by applicable law.
  1. 7.

    Term and termination

  1. 7.1. The Agreement becomes effective upon successful processing of Company's signup application to the Business Account, unless a later effective date is communicated in writing to the Company by Bolt Hungary and/or Bolt HQ and remains in effect until terminated in accordance with the provisions of the Agreement.
  2. 7.2. Either party may terminate the Agreement at any time and for any reason by notifying the other party at least 7 days in advance.
  3. 7.3. Either party is entitled to terminate the Agreement without prior notice but by providing relevant reasoning in cases where the other party materially breaches the Agreement, any applicable laws or regulations, or harms the other party’s brand, reputation or business.
  4. 7.4. All outstanding payment obligations, as well as obligations arising out of liability, confidentiality, dispute resolution, governing law, and any other provisions of this Agreement which by their nature are intended to survive, shall remain in effect following termination of this Agreement. Confidentiality provisions shall terminate 5 years after the end of the Agreement.
  5. 7.5. Company’s access to the Business Account or to any of the products it enables  may be suspended for a period of investigation if an infringement of the Agreement or fraudulent activity associated with Company’s or Users’ use of the Business Account is suspected.
  6. 7.6. The termination and suspension rights set out in this Section 7 may also be exercised in relation to a product-specific addendum independently, unless specified otherwise in the applicable addendum.
  1. 8.

    Final provisions

  1. 8.1. Any notice or document under the Agreement shall be sufficiently delivered:
  1. 8.1.1. if delivered personally, at the time of documented delivery to the party;
  2. 8.1.2. if delivered by courier, on the date stated by the courier as being the date on which the envelope containing the notice was delivered to the party;
  3. 8.1.3. if sent by registered mail, on the 10th day after handing the document over to the post office for delivery to the party (given that the address thereon was correctly indicated);
  4. 8.1.4. if provided on the Company Dashboard, or if sent by email, on the 2nd day following the dispatch of the message, provided that the sender has not received an error notice that the email was not delivered to the addressee), whichever occurs first.
  5. 8.1.5. Bolt Hungary’s customer support can be reached at the following e-mail: [email protected]
  1. 8.2. The Company acknowledges and agrees that changes may be made to any product or feature at any time. The Company also acknowledges and agrees that changes may be made to these General Terms and Conditions subject to a 15-day prior notice period that takes effect after they have been made available to the Company via the Company Dashboard or notified to Company’s contact details recorded on the Company Dashboard. The Company shall have the right to terminate this Agreement before the expiry of the notice period and in line with the terms of Section 7. The Company may either by means of a written statement or a clear affirmative action, such as keep on using the Bolt for Business Account, waive the notice period. Continued use of the Bolt for Business Account after changes have taken effect shall constitute the Company’s consent to such changes. The notice period set out herein shall not apply where the changes are the result of (a) a legal or regulatory obligation which requires the change of these General Terms and Conditions in a manner which does not allow Bolt HQ or Bolt Hungary to respect the notice period; or (b) exceptional circumstances that require the change to the General Terms and Conditions to address an unforeseen and imminent danger related to defending Bolt HQ or Bolt Hungary, consumers or business users from fraud, malware, spam, data breaches, other cybersecurity risks, or other material risks 
  2. 8.3. The Company acknowledges and agrees that features and functionality of Business Account, Bolt for Business products, Bolt Services, Bolt application, any Bolt dashboard or API; or other Bolt platform or service offering may be added, removed, and updated at any time including but not limited to pricing, payment methods, dashboard configurations and requirements for the use of Bolt Services.
  3. 8.4. The Company acknowledges and agrees that promotional initiatives may be offered to Users for their benefit at any time.
  4. 8.5. The Company may not assign or transfer this Agreement, in whole or in part, without Bolt Hungary’s prior written consent. This Agreement may be assigned or transferred by Bolt HQ/Bolt Hungary, in whole or in part, without the Company’s consent, provided that the assignee is not a direct competitor of the Company and assumes the obligations under the Agreement
  5. 8.6. The Agreement constitutes the entire agreement between the Parties relating to its subject matter and supersedes all prior communications, drafts, agreements, representations, warranties, stipulations and undertakings of whatsoever nature, whether oral or written between them.
  6. 8.7. Any right or obligation of either party under the mandatory applicable law shall overrule any conflicting term under the Agreement to the minimal extent required.
  7. 8.8. Governing law and jurisdiction. The Agreement shall be governed by, and construed and enforced in accordance with the laws of Hungary. If a dispute arising out of or relating to the Agreement including but not limited to non-contractual claims can not be settled by negotiations within 30 days, then it shall be finally and exclusively settled by the Buda Central District Court or the Regional Court of Székesfehérvár (depending on competence rules).
  8. 8.9. The whole text of the present document has been written in Hungarian and English, both versions being deemed authentic, but for legal and interpretative purposes the text in Hungarian shall prevail.

Personal Data Sharing Annex

  1. 1.

    Status and Incorporation

This Annex forms part of and is incorporated into the General Terms and Conditions for Bolt for Business Account (the Agreement). Capitalised terms used in this Annex have the meanings given in the Agreement front-end or, if not defined there, under Applicable Data Protection Laws.

  1. 2.

    Purpose and Roles of the Parties

  1. 2.1.

    This Annex documents compliance with Applicable Data Protection Laws governing the sharing of Personal Data between the Parties under or in connection with the Agreement.

  2. 2.2.

    Except as set out in section 2.3 below or in Bolt’s Privacy Policies, available at https://bolt.eu/hu-hu/privacy/, each Party acts as an independent Data Controller with respect to the Shared Personal Data it receives or otherwise Processes under the Agreement.

  3. 2.3.

    Where the Company, acting in its capacity as a Data Processor on behalf of a third-party Data Controller, makes Shared Personal Data available to Bolt HQ and Bolt Hungary, such sharing shall be consistent with the Company’s obligations under Applicable Data Protection Laws. In these circumstances: (a) this Annex shall continue to apply to the Shared Personal Data; (b) Bolt HQ, Bolt Hungary and the relevant Data Controller shall each act as independent Data Controllers in respect of the Shared Personal Data; and (c) to the extent required under Applicable Data Protection Laws, Bolt HQ and Bolt Hungary will provide the cooperation described in this Annex in relation to the Shared Personal Data to the relevant Data Controller on whose behalf the Company acts, either directly or, where appropriate or required by Applicable Data Protection Laws, through the Company.

  4. 2.4.

    Each Party shall at all times:

  1. 2.4.1.

    comply with Applicable Data Protection Laws in relation to the Processing of Shared Personal Data, including adherence to applicable principles, lawful Processing requirements, and Data Subject rights;

  2. 2.4.2.

    maintain appropriate transparency with Data Subjects and provide any notices required under Applicable Data Protection Laws; and

  3. 2.4.3.

    provide reasonable cooperation and information to the other, upon request, in relation to the Shared Personal Data, to the extent such cooperation is necessary and relevant for the other Party to meet its obligations under Applicable Data Protection Laws or to safeguard the rights and freedoms of Data Subjects.

  1. 3.

    Description of Shared Personal Data

  1. 3.1.

    The Shared Personal Data provided by the Company to Bolt HQ and Bolt Hungary under this Agreement consists of the Personal Data that the Company uploads to the Company Dashboard in order to enable Users to access and use Bolt for Business products. This typically includes the User’s phone number, and may optionally include User's name (or alias), email address, and User ID.

  2. 3.2.

    The Company may provide additional Personal Data to Bolt HQ and Bolt Hungary, but only as necessary for the purposes of Services, such as to resolve support queries.

  3. 3.3.

    The Shared Personal Data made available by Bolt HQ and Bolt Hungary to the Company under this Agreement includes order-level information related to the Company’s Users who access Bolt for Business products, such as pick-up and drop-off locations for completed trips, and Provider invoices relating to the Provider Services.

  1. 4.

    Obligations of the Receiving Party

Where a Party receives Shared Personal Data from the other Party, it shall:

  1. 4.1.

    process the Shared Personal Data only in accordance with Applicable Data Protection Laws;

  2. 4.2.

    implement and maintain appropriate technical and organisational measures to protect Shared Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access, and to safeguard Data Subject rights and freedoms;

  3. 4.3.

    ensure that any person authorised to Process Shared Personal Data is subject to a duty of confidentiality;

  4. 4.4.

    respond directly to any Data Subject request it receives that relates to its own Processing of Shared Personal Data;

  5. 4.5.

    ensure that any transfer of Shared Personal Data to a country or territory outside the jurisdiction in which it was originally collected complies with Applicable Data Protection Laws, including by implementing appropriate safeguards where required; and

  6. 4.6.

    retain Shared Personal Data provided by the other Party only for as long as permissible and necessary under Applicable Data Protection Laws, and securely delete or de-identify it thereafter. In this regard, the Company is provided with User deletion functionality, available in the Company Dashboard, to delete Shared Personal Data that is no longer required for the operation of its Business Account.

  1. 5.

    Mutual Cooperation

Without limitation to section 2.4.3, each Party shall, in respect of the Shared Personal Data:

  1. 5.1.

    promptly forward to the other Party any notices, Data Subject requests, or other correspondence clearly intended for the other Party, to the extent permitted by law, and provide further reasonable cooperation to enable the other Party to take any actions required by law in respect of the Shared Personal Data it Processes;

  2. 5.2.

    notify the other Party without undue delay, and in any event within forty-eight (48) hours, after becoming aware of a Personal Data Breach involving Shared Personal Data received from the other Party (notifications shall be sent to [email protected]); and

  3. 5.3.

    maintain its own internal compliance documentation and self-audit processes, and, upon reasonable request, provide to the other Party information reasonably necessary to demonstrate compliance with this Annex and Applicable Data Protection Laws. For clarity, this clause does not grant, and shall not be construed as granting, any right to conduct on-site inspections or audits of the other Party.

  1. 6.

    General

  1. 6.1.

    Each Party is individually responsible for ensuring its own compliance with Applicable Data Protection Laws, including for any onward Processing or sharing of Shared Personal Data.

  2. 6.2.

    Personal Data provided directly by individuals are processed in accordance with the applicable Privacy Notice, available at https://bolt.eu/en/privacy/, as applicable in the relevant territory.

Bolt for Business Ride Booker Addendum

This is an addendum (the Addendum) to the General Terms and Conditions for Bolt for Business Account (the Business Account Terms). The Addendum sets out additional terms applicable to the Company’s use of the Ride Booker product and prevails over the Business Account Terms solely in respect of the Ride Booker product.

Ride Booker is an application that enables the Company to request and/or schedule rides to individuals (Passengers) that do not have a personal Bolt account or do not wish to use their personal Bolt account to request and/or schedule a particular ride.

  1. 1.

    Definitions

Unless specified otherwise in the Addendum, the terms provided in the Business Account Terms shall apply.

  1. 1.1. Addendum – this Bolt for Business Ride Booker addendum;
  2. 1.2. Business Account Terms – General Terms and Conditions for Business Account that are applicable to the use of Business Account by the Company available at bolt.eu/en/legal/ as may be amended from time to time;
  3. 1.3. Passenger – a person who is entitled to use the Ride-Hailing Services as the passenger;
  4. 1.4. Ride-Hailing Services – transportation service provided by the Provider to the Company;
  5. 1.5. Ride Request – request for provision of Ride-Hailing Services submitted by Company through the Ride Booker;
  6. 1.6. Ride Booker – application which enables the Company to make Ride Requests to Bolt Platform through Company’s Bolt for Business Account;
  7. 1.7. Services – Bolt Services and Ride-Hailing Services;
  8. 1.8. Provider – independent service provider that offers Ride Hailing-Services through the Bolt Platform;
  9. 1.9. Terms of Service for Ride-Hailing – the terms of service for the use of the Ride-Hailing Services available at bolt.eu/en/legal/ as applicable in the relevant territory, and as may be amended from time to time.
  1. 2.

    Access to Ride Booker

  1. 2.1. Subject to the conditions of this Addendum the Company shall have access to Ride Booker.
  2. 2.2. Access to Ride Booker is limited to territories listed under the following link:  https://bolt.eu/en-gb/cities/ as may be amended from time to time or as limited otherwise. The Company acknowledges and agrees that there is  no guarantee that all Ride Booker features will be available in all countries or for all Companies. Certain features may be limited due to local regulations.
  3. 2.3. Company shall limit access to Ride Booker only to its authorised representatives. Company shall ensure that such authorised representatives do not share or transfer their access privileges to any third person. The company shall be responsible for all activity that occurs under its credentials, and shall ensure the use of available security features (including, where applicable, two‑factor authentication), safeguard access credentials, and exercise reasonable care to protect accounts from phishing, social engineering or other fraudulent activity.
  1. 3.

    Purpose of use

  1. 3.1. Ride Booker can be used by the Company to enable the provision of Ride-Hailing Services to Passengers by Providers dispatched by Bolt Hungary that do not have a personal Bolt account or do not wish to use their personal Bolt account to request and/or schedule a particular ride.

  1. 3.2. In the event of suspected unauthorised use or fraudulent activity in relation to Ride Booker, technical or administrative action may be taken. However, there is no undertaking or obligation to monitor activity or detect such events.
  1. 4.

    Submission of Ride Requests

  1. 4.1. The process of making Ride Requests to Bolt Platform, the dispatching of the Ride Requests by Bolt Hungary, acceptance and fulfilment of the Ride Requests and provision of respective Ride-Hailing Services by Providers are provided in accordance with the Terms of Service for Ride Hailing available at bolt.eu/en/legal/ as may be amended from time to time, taking into account the more specific provisions of this Addendum.
  2. 4.2. The Ride Request submitted through Ride Booker may include, for example, information about the pickup place, destination and the name and phone number of the Passenger that is entitled to use the Ride-Hailing Services. Ride Request may be made for immediate pickup or in advance for a scheduled time (scheduled ride).
  3. 4.3. Ride-Hailing Services are provided by the independent Providers that are active on the Bolt Platform.

  1. 5.

    Additional services by Bolt

  1. 5.1. Upon request by the Company, certain additional support services may be provided to the Company as part of the Bolt Services related to the use of Ride Booker (the Priority Support Services). The provision of Priority Support Services will be subject to a separate agreement setting out the nature and content of the services and fees payable for the services (the Priority Support Fee).
  2. 5.2. The Priority Support Services may in particular include (i) access to a dedicated account and technical support team; (ii) accelerated resolution of technical escalations; (ii) prioritised handling of Company service tickets through a dedicated support queue; or (iii) accelerated resolution of prioritised tickets.
  1. 6.

    Fees

  1. 6.1. Use of Ride Booker is covered by the Service Fee payable in accordance with the Business Account Terms. If Priority Support Services are provided the Company shall also pay Priority Support Fee as set out in a separate agreement.
  2. 6.2. The Company shall be responsible for the payment of any fees and costs resulting from the use of Ride Booker, including any fees and costs resulting from the Ride-Hailing Services provided by the relevant Providers in connection with Ride Requests made through Ride Booker. Such fees and costs are determined in accordance with Terms of Service for Ride-Hailing.
  1. 7.

    Liability

  1. 7.1. The liability and indemnity of the parties and their affiliates, for the claims arising under or in connection with the use of Ride Booker, whether in contract, tort, or otherwise shall be governed by the Business Account Terms.
  2. 7.2. The liability of the parties and their affiliates for any claims arising under or in connection with the Bolt Services related to the process of making Ride Requests to Bolt Platform, dispatching by Bolt Hungary  of the Ride Requests to Providers, acceptance and fulfilment of the Ride Requests and provision of respective Ride-Hailing Services by Providers whether in contract, tort, or otherwise shall be governed by the Terms of Service for Ride Hailing. Bolt nor the Company shall be liable for the actions, errors or omissions of a Provider for any Ride Request.
  3. 7.3. Neither Bolt Hungary nor Bolt HQ shall have any liability in respect of the Ride-Hailing Services’ agreement or any of the Ride-Hailing Services provided thereunder.  The Company shall indemnify and hold Bolt Hungary and Bolt HQ harmless from any claims from the Passengers that are related to the provision of any Bolt Services or Ride-Hailing Services. The limitations of liability set out in this clause shall apply to the maximum extent permitted by law.