Bolt commission fee
Bolt collects commission in all markets where we operate. In Kenya, we charge a commission rate of 18% on every trip price.
Important information about commission
Commission applies to both cash and card trips.
Commission does not apply to tips, bonuses, toll fees, cancellation fees, or booking fees.
Commission will be calculated automatically and reflect directly in your app.
Failure to pay commission will results in your cash trip option being temporarily suspended due to debt. You can ONLY take card trips meanwhile.
Pay to Bolt using MPESA
Pay commission directly from the comfort of your home using MPESA: Pay commission directly from the comfort of your home using MPESA. 1. View balance 2. Click on balance 3. Click pay to bolt. 4. View Payment details and select M-PESA 5. Key in the mobile number 6. Send prompt 7. Pay 8. Processing
VAT on Commission
As required by National Transport and Safety Authority (NTSA) regulations, Bolt will be introducing VAT on ride-hailing services. For queries on this and more contact us: kenya@bolt.eu.
Important FAQs about VAT charged on Commission
This is in line with the digital service tax proposed as per NTSA regulations. The provisions of VAT (Electronic, Internet and Digital Market Place Supply) Regulations, 2023 obligate Bolt to collect and remit 16% VAT chargeable on Bolt’s 18% Commission
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