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Frequently Asked Questions (FAQs) by Drivers
Our FAQs section for drivers provides answers to commonly asked questions related to driving and vehicle-related concerns.
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How long does it take to acquire a driver's license?Online renewal of a driver's license is immediate once you pay.
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What is the penalty for driving without a licence?This is a minimum requirement for you to drive with Bolt. New drivers must also acquire a driver's license in order to register to become a Bolt Driver. From a legal standpoint, you could face a fine of up to KES 20,000 or imprisonment for a term of up to 3 months for the first conviction, and a fine of up to KES 30,000 or imprisonment for a term of up to 6 months or both for subsequent convictions.
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What do I need to do when my DL is lost, defaced or mutilated?When this happens, you will have to apply for a new smart licence on the NTSA TIMS Portal as follows: 1. Log into TIMS NTSA Portal 2. Select driving licence 3. Select "Apply for smart driving licence" 4. Fill in the required details 5. Pay the required fee and visit the NTSA Office with your invoice and passport photo. 6. Pick your driving licence at the prescribed time.
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How do I upload an image of my new DL onto my Bolt profile?
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