Returning, replacing or requesting a tablet

How can I return my tablet?

If you'd like to return your tablet, please contact our Support team. If your tablet has been used for less than 9 months, our team will review your request and arrange the next steps.

What happens after I request a return?

Our Account Management team will contact you to organise the return process.

What if my tablet is broken or not working?

If your tablet is:

  • Not working properly
  • Broken
  • Lost or stolen

Please contact Support, and we'll help you with a replacement.

Will I be charged for a replacement?

In some cases, there may be a cost. Our team will review your situation and inform you if applicable.

Can I request a new tablet?

Yes — if you need a tablet, just contact Support, and we'll assist you.

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