Responses to Driver Inquiries
In this section, we share drivers' monthly questions along with the answers prepared by the Bolt team. We invite you to fill out this form whenever an important question arises. Your inquiries help us improve and address your concerns more effectively.
Previous months' answers
We have temporarily suspended passenger rating to improve this feature.
Until we update this feature, you can still send feedback to the customer support team through the app or use the in-app safety toolbox if you need help. The team examines, evaluates and takes action on all drivers' feedback and comments to ensure the safety of drivers.
The display of the payment method was installed only during the pandemic, in order to avoid the transmission of the virus - after the end of the pandemic, we returned the system to the pre-pandemic version. We understand the dissatisfaction of some drivers with this, but we want to ensure both the opportunity to earn for the driver and the opportunity to call a trip for the passenger, regardless of the chosen payment method. Security-related situations - we understand that you are afraid of them, but we try to create a safe platform for both passengers and drivers and we try to take care of safety measures, and if we receive a report about inappropriate behavior (of passengers or drivers) we try to prevent it from happening again.
The expectations set for drivers (behaviour, quality) also apply to passengers, so if you encounter an unpleasant situation, always let us know.
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