How to Avoid Low Ratings as a Bolt Driver

Your driver rating is visible to passengers and can influence whether they choose to ride with you. A high rating helps passengers feel safe and confident, and Bolt values and rewards good performance.

Providing a professional service means dressing appropriately, maintaining a clean appearance, and respecting your passengers’ preferences. Help with luggage and assist those with mobility needs to make a positive impression.

Before starting the trip, inform passengers about the best route options and ask for their preferences. This helps avoid misunderstandings and improves your rating.

If the destination changes during the trip, the final price may differ from the original quote. Remind passengers about this to avoid surprises at the end of the ride.

If you need to cancel after waiting more than 5 minutes, try calling the passenger first. This can prevent misunderstandings, especially for those who may need extra time or assistance.

If you can’t reach the exact pick-up spot due to barriers or gates, call the passenger to explain and agree on a nearby meeting point.

In busy areas, always confirm the passenger’s name and destination before starting the trip. Use polite requests rather than direct questions.

Our top-rated drivers share their best advice for keeping ratings high and passengers happy.

If you want to start a conversation, choose light, friendly topics. Listen and follow the passenger’s lead, and avoid sensitive subjects.