Below you can find more information about:
Information about the service fee
Bolt charges a service fee for each trip made using the business payment method. The fee for the previous month is charged at the beginning of a new month.
If your company is using a credit card:
- The fee is deducted automatically each month
- The fee is not displayed in the individual trip invoice
- You will receive a service fee statement for combined rides on the 3rd day of each month. The sum on the monthly statement is for information only and does not need to be paid.
In case of postpaid billing:
- The service fee is visible in the monthly invoice or statement
- You don’t need to make a separate payment for the fee.
Information about debt
Credit card billing companies
If charging a company's credit card is unsuccessful, the account will be blocked until the payment is settled. When this happens, an alert will be displayed on the Home and Billing tabs in your Company Dashboard. See further instructions under Settling the payment.
Postpaid billing companies
To avoid debt reminders and ensure that your payment reaches the correct place, please make sure to always add the Reference number to the bank transfer.
You will either see a warning or blocking alert on the Home and Billing tabs in your Company Dashboard in case:
- We haven’t received your monthly payment and you have open invoices. See further under Settling the payment.
- You have exceeded the credit limit, and the account has been blocked.
- To activate your account, you can either top up the amount to temporarily free up some credit limit or request a permanent credit limit increase by choosing the relevant option in the alert.
If you already made the payment but forgot to include the reference number, contact our Support so we can check your payment and activate your account. Please include the bank statement as a PDF file.
Settling the payment
You can settle your payment with a credit card and activate your account directly through the Company Dashboard:
- Click on the Choose card button in the alert in your Company Dashboard
- For settling the payment, you can choose an existing card or add a new card and click Continue
- This will trigger the payment, and if it's successful, the account will be active again.
