Terms and ConditionsHow can we help?Explore terms and conditions documents for Bolt services.Bolt for BusinessGeneral Terms and Conditions for Bolt Business accountGeneral Terms and Conditions for Bolt Business (effective until 31.12.2025)General Terms and Conditions for Bolt Business (effective from 01.03.2023)View moreRidesInternal Complaint-Handling System RulesTerms and Conditions for Passengers (effective from 01.12.2025)ACRISS-Based Vehicle Classification FAQsView moreOtherInternal Complaint-Handling System RulesBolt’s Commitment to Accessibility ACRISS-Based Vehicle Classification FAQsView moreComplaintsReport illegal content or appeal Bolt decisions.Submit
Bolt for BusinessGeneral Terms and Conditions for Bolt Business accountGeneral Terms and Conditions for Bolt Business (effective until 31.12.2025)General Terms and Conditions for Bolt Business (effective from 01.03.2023)View more
RidesInternal Complaint-Handling System RulesTerms and Conditions for Passengers (effective from 01.12.2025)ACRISS-Based Vehicle Classification FAQsView more
OtherInternal Complaint-Handling System RulesBolt’s Commitment to Accessibility ACRISS-Based Vehicle Classification FAQsView more
