Frequently Asked Questions (FAQs) for Drivers

If you want to develop your activity, you have the possibility to register more drivers within your fleet.

You can add new drivers directly from the Bolt fleet portal, Drivers section.

Make sure that the drivers you want to register within your fleet have all 10 available documents.

1. Certificate for transporting people for hire.
2. Identity card (bulletin or other identity document, as appropriate - e.g. passport, temporary residence document).
3. Driving license.
4. Car registration certificate (Car registration document).
5. Certified copy related to your fleet.
6. Bolt badge.
7. RCA insurance.
8. Passenger and luggage insurance.
9. Criminal record.
10. Profile picture.

You can always renew your documents or check their expiration date by accessing the Help - Driver Documents Update section. In this section you can view the name of the document, the date it is about to expire and you have the option to upload a new document when necessary.

Always make sure that you have documents within the validity period and monitor whether they require immediate or immediate updating. Remember that expired documents will result in your account being blocked until you upload the updated version.

Enrollment in the sticker program is based on the license plate number by filling out this form. Please carefully follow all instructions provided in the form to ensure that the registration will be successful. Attention! self-made stickers are not accepted in the program!

The current eligibility criteria for the sticker program are:

• Year of manufacture: cars manufactured at least 2017 are accepted;
• Design: The car must not have plastic trim on the exterior doors;
• Appearance: The car must be in a very neat condition;
• Brand: Dacia cars manufactured before 2021 are not eligible for the sticker program, regardless of model.
• Model: Certain models (e.g. Dacia Spring, VW E-UP, Skoda Citigo) are not eligible for stickering, given our criteria regarding size and comfort.

After registration, the request will be reviewed by a specialist. If the registered vehicle is accepted into the program, you will be contacted to set the date and time of stickering.

Expect to be contacted by phone by one of our collaborators. The duration may vary depending on the partner's volumes, so the waiting time can last up to 30 business days in exceptional cases.