If the company’s employees are experiencing issues with their accounts, please find the instructions for the following user account issues below:
Blocked user account
The account may be blocked for several reasons. Please advise the user to contact our Support team, via the email connected to their account, for more information on the status of their personal account.
User cannot request an order with the Business payment method
If the user can select the business payment method but is unable to place an order, it is most likely because the payment method is disabled. Find further instructions in the article Business payment method issues.
User cannot choose the Business payment method
If the user cannot see the business payment method, please follow the instructions below:
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Check the user’s details in the Company Dashboard:
- A user's account status in the People tab
- Rules applied to the user’s account with a policy by clicking on their name.
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If the user’s account is active and the policy applied is correct, please check with the user if:
- They tried to force stop the app and turn it on again
- The phone number in their Bolt account is the same one in the Company Dashboard. Business payment method will only be visible when the phone number matches the one in the Company Dashboard.
- If the user still can’t see the payment method, please contact our Support team.
- If the user still can’t see the payment method, please contact our Support team.
