Vehicle Damage & Cleaning Report Process

If your vehicle is damaged or requires extra cleaning due to a passenger, please follow the steps below to request compensation: - Provide photos and related proof (e.g., condition of the vehicle or cleanliness), along with the receipt showing the actual amount you paid. - Our support team will contact the rider and request that they cover the cost and provide proof of payment. - If the rider agrees to pay, the amount will be deducted from their Bolt balance and paid to you once the payment is made. - If the rider refuses to pay, the team will assess the severity of the case and determine a compensation amount, up to a maximum limit, which will be paid by Bolt. - If reporting a cleaning issue, please submit relevant photos and a quote within 72 hours. - If no photos or receipts are provided, Bolt will not be able to process the reimbursement. Please remember to keep a record as proof.