Vehicle Damage & Cleaning Report Process

If your vehicle is damaged or requires extra cleaning due to a passenger, please follow the steps below to request compensation:

• Please stop accepting dispatches from the platform to preserve your rights to claim compensation.

• Provide photos and related proof (e.g., condition of the vehicle or cleanliness), along with the receipt showing the actual amount you paid.

• Our support team will contact the rider and request that they cover the cost and provide proof of payment.

• If reporting a cleaning issue, please submit relevant photos and a quote within 72 hours.

• If no photos or receipts are provided, Bolt will not be able to process the reimbursement. Please remember to keep a record as proof.