Frequently Asked Questions (FAQs) for Drivers

Our FAQs section for drivers provides answers to commonly asked questions related to driving and vehicle-related concerns.

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FAQ’s (Both Models)

Fleets’ information is listed below:

  • Fleet 1: NICE Taxi

  • Operating Area: Taipei, New Taipei, Keelung, Taoyuan

  • Fleet 2: Happiness

  • Operating Area: Taipei, New Taipei, Keelung, Taoyuan

  • Fleet 3: Hi Taxi
  • Operating Area： Taipei, New Taipei, Keelung, Taoyuan

*for more detailed fleet information, please refer to the Join A Fleet section.

Unfortunately, yes. Since the fleet will collect your personal information and provide training before you start earning, and “Fleet Contract” and “MPT Proof” documents are only provided at the fleet’s office.

It depends on each fleet’s operation policy, you can see more information in the Stay Covered section or contact the fleet for more detailed information about the insurance.

Yes! We have several other incentive programs to help maximize your earnings! Please check out the Incentive Programs section for more information!

Drivers will get paid on a weekly basis. If you encounter any payment issues or delays, please contact your fleet.

The general criteria for each document is that it should:

  • Match the information with other documents
  • Be the original documents, not screenshot or snapshot

  • Be clear and no blurry fields

    Please check out the Sign Up Requirements section for more detailed criteria for each document.

If the rider cancels the trip 3 minutes after the offer is accepted, you will be compensated with a $40 NTD cancellation fee. Please note this is before the “dispatch service fee” is charged.

FAQs (MPT only)

25%

Unfortunately, no. The vehicle branding program is currently available for YT drivers and their cars only.

Check out the Vehicle Categories section to understand what categories are available in your city?

Check out the Vehicle Categories section to understand what categories you could earn with!

FAQs (YT Only)

10%

Based on “meter fare”, and after the trip, enter the final fare manually into the App.

Yes, absolutely! You can choose your trip source freely, whether it is via Bolt App or street-hail.

Both cash and credit card will be accepted.

It is not required. However, each fleet may have different insurance requirements. Please contact the fleets for more detailed information.

No, your earnings will not be affected. In situations like this, enter the final fare manually into the App and it should calculate the “actual charge”. Collect the “actual charge” from your passenger, and the fleet will compensate for the difference in the weekly payout.

Contact Us!

Can’t find what you’re looking for? Contact us via the Bolt Driver app and tell us your issue! Step 1: Open the “Bolt Driver” App and click on Help Step 2: Go to the “Contact support” section and click on “Send us a message” Step 3: Describe the issue you face and click “send”, then we will receive your message!

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