In case you have issues when using a promo code, make sure that:

• Your promo code or discount hasn’t expired
• You are applying it to a ride-hailing request and not to a rental trip (scooters, e-bikes)
• You are using the latest app version
• Referral codes can only be redeemed by customers who don’t share a payment method or a device with an existing customer

Here are a few more things to keep in mind:

• A promo code given for a ride in a particular country cannot be applied to a trip in another country
• Two or more promo codes cannot be applied at once
• If you change the payment method, the code will need to be reselected
• If the value of the promo code is higher than the trip price, the remaining amount cannot be used for another trip
• If your promotion covers the full price of your trip, we may still perform a card authorisation to validate your payment method
• Some percentage-based discounts can have a maximum amount that is deducted.

If the above has not solved your issue, please contact our Support team via the app.