To change or update your payment information, send us a message from your app or the email address linked to your account. Please attach the following documents to your message: 

• Your identification selfie with your valid PrDP
• Proof of banking information in your name (bank statement, account confirmation letter, etc.)

Bank details requirements

• The account holder name is correct (full name) and consists of only letters from A to Z (e.g. John Smith)
• The account number is up to 13 digits without spaces or any other characters (e.g. 123456789)
• The universal branch code is correct and strictly six digits long (e.g. 123456)
• The type of account is either cheque or savings.