Customer Support Junior Specialist
We are looking for a Junior Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.
Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process
About us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Your daily adventures will include:
- Acquire knowledge of internal programs and what it's used for
- Successfully support riders/drivers through multiple channels
- Create loyal fans by showing them we really care
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
- Working on issues in Georgian and English
- Working on other projects aimed at improving our processes and customer experience
- Work in rotative shifts: Morning shift (9am โ 6pm)/Evening shift (2pm-11pm) /weekend
About you:
- You have at least 1 year of work experience in any customer-facing role
- Understand what outstanding customer support looks like and be ready to go the extra mile
- Be always ready to put customers first, be passionate about helping others
- Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- You have excellent spoken and written Georgian and English skills
- Be a hustler, not stopping after 20 obstacles a day
- You are passionate about new technologies and ride hailing
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you donโt tick every box, please consider applying if you feel youโre the kind of person described above!
Become part of our Customer Support team
Our Support teams are essential in improving our offering as they're at the forefront of communicating with customers and collecting feedback. Our Customer Support team is responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Why youโll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and employee option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.