Customer Support

Our Support teams are essential in improving our offering as they communicate with customers and collect feedback. They’re responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.

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Our teams

CS Operations

CS Operations is the backbone of Bolt's Customer Support, running the engine that serves our global customer base. Organised by market, our agents, team leads, and managers ensure every customer receives fast, reliable, and high-quality support. Alongside the frontline, our specialists in Workforce Management, Analytics, and Training make sure we have the right capacity, insights, and skills to deliver excellent service. Together, CS Operations keeps our support centres running smoothly while constantly improving efficiency, performance, and customer satisfaction.

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Open roles in Customer Support

Role

Team

Location

We are looking for an exceptional CS Operations Agent to join our fast-growing Support team working across our ride-hailing and food delivery business. This position is based in Nicosia, Cyprus.

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We are looking for a shift-based CS Operations Team Lead to join the Customer Support department based in Nicosia, Cyprus. Please note that this is a full-time, permanent employment opportunity.

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The people behind Customer Support

Read what some of our team have to say about creating simple, useful solutions that solve complex challenges and improve how millions move and live.

Global Quality Lead

Ignacio Agustin Vrtal

“The collaboration with my teammates and our amazing stakeholders is incredibly positive and a huge part of what makes my job so rewarding. Everyone is so encouraging — it truly makes the work a great experience.”

Customer Support Specialist

Patrícia Dinis Costa

“I find it incredibly motivating to be part of Bolt. I work with dedicated individuals to achieve shared goals. We have a fantastic atmosphere of collaboration and support, and we continue to make a significant impact on the world.”

Three steps towards your future

If you're ready to do the best work of your career, follow our 3-step process.

Step 1.

Application

Find a role that interests you and submit your application. Our positions remain open until we find the right candidate.

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Step 2.

Interviews and a home task

Every role's different, but typically you'll be invited to an interview with a recruiter, followed by a home task. Next, you'll have interviews with the hiring manager, and other team members before we make a final decision.

Interview prep guides

Step 3.

Decision

If it's a match for you and us, we'll invite you to join the team.

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Relocation

Our dedicated relocation team will support you and your family during the relocation process, handling all necessary immigration steps and helping you settle into life in your destination country.

What you can expect

Relocation package

Transport to the country of employment.

Temporary accommodation for 1 month.

The first month's rent and broker fee for your permanent residence.

Government fees for necessary documents (visa, residence permit, etc.)

Additional budget for the shipping of personal belongings.

We can also help if you intend to relocate with pets.

Relocation process

You'll have a personal relocation specialist to help with visas, permits, and other necessary documents.

You can choose the most suitable flights for you and your family.

We'll book the temporary accommodation of your choice for you.

Pack your bags and head to the airport!

News and updates

View all recent stories

SustainabilityJun 10, 2026

A milestone on our sustainability journey: the Science Based Targets initiative validates Bolt’s net zero target

Our commitment to becoming carbon net zero by 2040 has reached a significant milestone. The global climate action organisation, the Science Based Targets initiative (SBTi), has officially validated our emissions

Bolt joins UN Global Compact: strengthening our commitment to sustainability

Jun 10, 2026

Deloitte study: shared e-scooter regulations and their impact on European cities

May 21, 2026

Bolt partners with RTB to help visually impaired people navigate the streets safely

May 20, 2026