Customer Support

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

The Customer Support Workforce Planning Specialist plays a key role in driving real-time support excellence by ensuring accurate scheduling, optimal staffing, and proactive response to workload fluctuations. This role bridges daily operations between in-house and BPO teams, enabling efficient delivery of service levels while minimizing wait times and backlog buildup.

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

As a Operations Coordinator, you'll play a key role in ensuring Bolt maintains a safe, reliable, and compliant marketplace across Cyprus and Greece. You'll review and verify driver documentation, support driver reactivations, and provide accurate guidance on regulatory requirements to help maintain a strong supply of compliant drivers. Working in a fast-paced, highly regulated environment, you'll collaborate with cross-functional teams, contribute to process improvements, and deliver an exceptional driver experience while upholding Bolt's values and commitment to safety. Please note: Availability to work every Saturday and Sunday is required for this role. This role follows a five-day work week, with the remaining three working days scheduled on weekdays.

The Workforce Planning Program Manager is responsible for building and maintaining accurate capacity plans across all support regions, verticals, and languages. This role plays a critical part in ensuring our Customer Support operation is efficient, well-staffed, and prepared to meet service levels, while balancing cost and quality. You’ll own long- and short-term forecast models, develop scheduling frameworks, and work closely with WFM Analysts, BPO partners, and CS leadership to turn data into action.