Business Service Specialist, French Speaker
We are looking for a Business Service Specialist to join our Business Customers!
About us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Your daily adventures will include:
- Interact with Bolt Business customers and Strategic Partners over any supported channel, including, but not limited to phone, chat, and e-mail, answer their questions and solve issues in the best possible way considering customers’ & Bolt’s interests in any language known to the employee.
- Maintain the Team Account Managers and respective employees with clear and strong communication, including adding and educating new account administrators on how to use Bolt Business Products, updating their profile information, checking their invoices & payments, technical questions related to Bolt mobile applications and web platforms, and following up on additional administrative tasks (e.g., Ride Booker tool access requests; manual verification of new companies; changing the billing method type, etc).
- Keep track of company policy changes or new product launches and provide accurate information to Bolt Business customers and Strategic Partners.
- Support the improvement of current procedures and analyze areas of improvement for administrative tasks towards automation.
- Work with cross-functional departments to drive business growth (Local Business Teams, Knowledge Management Team, Supportability team, Campaigns, Commerce, Product).
- Data Analysis. Analyze market-specific behavior to gain insights and support the team in improving customer experience and vertical procedures.
- Project Management. You will work closely with local and global teams in order to resolve the most challenging issues in our customer service operations.
About you:
- 1-2 years of experience: preferably in Customer Support for B2B clients.
- Good analytical skills: ability to interpret and present data to generate insights and support decision-making.
- Ownership: ability proactively find solutions to business problems.
- Passion: drive to work with new technologies or with B2B business.
- Excellent communicator: ability to effectively communicate with many stakeholders involved.
- Good project manager skills: capable of managing multiple projects, resources, priorities and time
- French native language and Native or C1/C2 English Business level speaker
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Business Operations team
We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
- Take care of your physical and mental health with our wellness perks.
- Enjoy various team events to get to know your colleagues.
*Some perks may differ depending on your location.