Customer Support Regional Lead
We are looking for a Regional Lead to join our Customer Support Leadership team. This person will play a primary role in actively reducing customer friction across our products.
Let’s build cities for people, not cars together!
About us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Your daily adventures will include:
- Lead a large team of inhouse and Supplier people in pursuit of our Customer Support Purpose
- Providing customer experience feedback to the business so we can improve our products and services
- Solving customer issues and making it feel easy so customers continue to use our products and services
- Offering cost-efficiency - giving us financial credibility
- Delivering high levels of stakeholder engagement - giving us the credibility to influence the customer experience
- Lead a team of Senior Team Leads
- Liaise with our outsourcing suppliers in order to drive performance and expansion strategy
- Be a role model leading our support readiness for existing and predicted challenges and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
- Contribute to your peer's success through collaboration, creativity, and giving critical constructive feedback
- Identify problems and opportunities to support our purpose and then initiative, own, and contribute to solutions
- Ensure your people are highly engaged
- Drive clarity of purpose to ensure your people understand their purpose and how it aligns with Bolt’s success
- Drive a diverse and inclusive environment to ensure all of your people know their opinions matter
About you:
- Drive – our leaders are hard-working, able to tackle large challenges with enthusiasm
- Intelligence – our leaders are able to learn and solve new problems - they can troubleshoot logically, create scalable and repeatable processes
- Integrity – our leaders are respectful, ethical, and trustworthy
- Empathy - our leaders can relate to our Customers and their colleagues, they seek to understand different views
- Coach-ability - our leaders actively seek out, listen to and act on constructive feedback
- Team players - our leaders collaborate openly and contribute to each other's success
- Humility - our leaders don’t need to be the smartest in the room, or be right - they seek out the best decisions and solutions always putting Bolt and the Team ahead of their own ego
- Growth mindset - our leaders coach their teams for success, they understand learning from mistakes makes us better Leaders
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Customer Support team
Our Support teams are essential in improving our offering as they're at the forefront of communicating with customers and collecting feedback. Our Customer Support team is responsible for answering customer questions, finding solutions, and ensuring customers have a positive Bolt experience.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.