Bolt Operations OÜ (Company Registration Number 14532901) located at Vana-Lõuna 15, Tallinn 10134, Estonia, is the controller of personal data of passengers and has appointed a Data Protection Officer (firstname.lastname@example.org).
The term "us" or "we" refers to the owner of the Bolt app, Bolt Operations OÜ, a private limited company, founded in the Republic of Estonia.
1. Personal data we process
- Name, e-mail, phone number, place of residence.
- Geolocation of drivers and driving routes.
- Information about vehicles (including registration number).
- Driver's engagement and interactions on the marketplace and driver ratings (including Driver Score).
- Driver's license, photo, profession and identity documents.
- Data about criminal convictions and offences. The financial data of providing transportation services is not considered as personal data, because drivers provide services in the course of economic and professional activities.
- Communication and correspondence records: such as when the driver engages with our in-app chat ("Send a Message" option), or speak with our customer service agents, the date and time of the communication, and its content.
2. Purposes of the processing
- We collect and process personal data for the purpose of connecting passengers with drivers to help them move around cities more efficiently.
- Geolocation and driving routes are processed to analyse the geographical area and give suggestions to the drivers. If you do not want to disclose your geolocation for passengers, you must close the Bolt app or indicate in the Bolt app that you are offline and currently are not providing transportation services.
- Driver's license, profession, identity documents and criminal convictions and offences are processed to determine the compliance with the legal requirements and the suitability of pursuing a profession as a driver.
- Bolt app displays driver's photo, name and vehicle details for the passengers to identify driver and vehicle.
- Customer support data and correspondence is collected for the purposes of feedback and resolving disputes and service quality issues.
- Personal data related to instant messages directly in the Bolt app are processed in order to provide assistance and customer support, including where we need to resolve any dispute between driver and passengers.
- We collect and use information about a driver’s engagement and interaction on the marketplace, and their ratings (including Driver Score) to encourage user safety, ensure drivers comply with the Driver Terms, and make sure we’re providing a quality and enjoyable service to everyone. Where the Driver Score drops below a specified threshold, we may issue the driver with a notification or request to, for example, digest some further guidance. If your score continues to drop, you will be temporarily suspended from accessing the Bolt platform; your account will be reviewed by the Bolt team who will either lift the suspension or extend it for a 12 month period. You may appeal any decision to suspend your account. For further information on how to appeal a decision to suspend your account, please see our FAQ on Driver Score here
3. Legal basis
- Personal data is processed for the performance of the contract concluded with the driver. The prerequisite for the use of the Bolt services is the processing of driver's identification and geolocation data.
- Personal data may be processed on the ground of legitimate interest including in things like investigating and detecting fraudulent payments.
- Data regarding the criminal convictions and offences is processed for compliance with a legal obligation.
- Your personal data is only disclosed to passengers, whose order has been accepted by you. Passengers will see driver's name, vehicle, phone number, photo and geolocation data. Passengers also see driver's personal data in the receipt.
- Depending on the location of the driver, the personal data may be disclosed to the Bolt Operations OÜ local subsidiaries, representatives, affiliates, agents etc). Processing of personal data by will occur under the same conditions as established in this privacy notice.
5. Security and access
- Any personal data collected in the course of providing services is transferred to and stored in the data centres of Zone Media LTD and/or Amazon Web Services, Inc., which are located in the territories of a Member States of the European Union. Only authorised employees of Bolt Operations OÜ group companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding transportation services).
- Bolt Operations OÜ group companies and partners can access personal data to the extent necessary to provide customer support in the respective country, see more https://bolt.eu/cities/.
6. Processing passengers personal data
- You may not process the personal data of passengers without the permission of us. You may not contact any passenger or collect, record, store, grant access, use or cross-use the personal data provided by the passenger or accessible to you via the Bolt app for any reason other than for the purposes of fulfilling the transportation services.
7. Access, correction, retention, deletion and data portability
- Personal data can be viewed and corrected in Bolt Driver Portal.
- Your personal data will be stored as long as you have an active driver's account. If your account will be closed the personal data will be stored for additional 3 year period.
- Data necessary for accounting purposes shall be stored for 7 years.
- In the event of suspicions of a administrational or criminal offence, fraud or false information, the data shall be stored for 10 years.
- In the event of disputes, the data shall be retained until the claim is satisfied or the expiry date of such claims.
- We respond to the request for deleting and transferring personal data submitted by an e-mail within a month and specify the period of data deletion and transfer.
8. Dispute resolution
- Disputes relating to the processing of personal data are resolved through customer support (email@example.com) or by contacting Bolt Operations OÜ's Data Protection Officer (firstname.lastname@example.org).
- The supervisory authority is the Estonian Data Protection Inspectorate www.aki.ee)
This privacy notice was last updated on 13 May 2022.