Staying safe behind the wheel
The health and safety of our communities is always our top priority. Find out what features we offer to help our drivers stay safe at the wheel.
Confidence on the road
These innovative features are designed to help Bolt drivers feel safe and comfortable while driving and earning on our platform. Products and features vary by country. Some features listed here may not currently be available in your app.
Your number stays private
When you make a call via our app, your phone number remains hidden.
Driver trip sharing
Share your real-time location with friends or family, so they know you’re safe.
Safety incident management
In the unlikely event of a safety incident, our High Priority Safety team will take immediate action.
Rider management
If we receive reports of consistently poor passenger behaviour, we will take appropriate action. We routinely block customers with inappropriate behaviour from using Bolt.
Emergency assist
Drivers can quickly and discreetly alert the emergency services by tapping the in-app Emergency Assist button.
Trip safety monitoring
If your car remains still for too long, we’ll contact both you and your rider to make sure everything is okay.
Your number stays private
When you make a call via our app, your phone number remains hidden.
Driver trip sharing
Share your real-time location with friends or family, so they know you’re safe.
Safety incident management
In the unlikely event of a safety incident, our High Priority Safety team will take immediate action.
Rider management
If we receive reports of consistently poor passenger behaviour, we will take appropriate action. We routinely block customers with inappropriate behaviour from using Bolt.
Emergency assist
Drivers can quickly and discreetly alert the emergency services by tapping the in-app Emergency Assist button.
Trip safety monitoring
If your car remains still for too long, we’ll contact both you and your rider to make sure everything is okay.
How to stay safe while driving
Pick up the correct rider
Feel free to ask riders to confirm their name and requested destination before they enter your car.
Focus on your driving
Stay alert, keep your eyes on the road, and get enough rest to ensure you’re always ready to drive.
Remain professional
If a rider behaves inappropriately stay calm and polite, end the journey as soon as possible and report what has happened in the app.
Trust your judgement
If you ever find yourself in an emergency situation while driving with Bolt, use the emergency assist button in your app.
Driver safety FAQ
There are several requirements to meet before you can sign up to drive with Bolt. These vary for different categories and countries. Please check the requirements from our Support page to see if your vehicle qualifies.
The rating score visible to you in the app is calculated based on the last 40 rated rides. If the average rating is below the allowed local threshold, your account may be blocked.
Please contact the Support team via your Bolt Driver app for advice on improving your rating.
If you’re involved in an accident, immediately notify the emergency services if necessary and let us know about the situation by contacting our Support team via the app.
We treat such incidents with the utmost priority.
Bolt drivers must meet specific requirements before hitting the streets. Once you complete your registration and your documents are verified, you’ll receive an email with the next steps to get activated. These instructions vary depending on the city and vehicle you’ll be driving in, so please follow them carefully.
The first time you go online, you’ll be prompted to verify yourself with a picture of your driving license and a selfie.
The overall idea of Bolt is simple – the more you drive, the more money goes into your pocket.
Driver earnings usually consist of passenger fares. But to help you earn extra, we have a bonus system that guarantees you higher earnings at different times of the day.
To qualify for a bonus, you must fulfill the requirements set for a specific bonus. These requirements may involve completing a minimum number of rides within a given period, maintaining a set acceptance rate, or achieving a high rating.
Look out for bonuses by checking the messages we send you — these give details on when and how you can earn money.
Bonuses are calculated and added to your earnings balance weekly. You’ll receive any bonuses alongside your regular payouts from Bolt.
Bolt’s Support team works around the clock to help you, no matter the problem.
If you experience app issues, see an unknown charge, or just have a question, you can contact the Support team in several ways:
- In-app — when you go to the main menu in the Bolt app, tap Support;
- Via local email address;
- By calling, if this option is available in your city.
- For general questions, check out our self-help articles, also available in the app — there’s a good chance you’ll find your answer!