Complaints

Submit a complaint to: 1. Report technical or compliance issues related to your account; 2. Flag illegal content or activity; or 3. Appeal for Bolt to review a decision: a. affecting your account, such as suspension or termination of your account or monetary payments to you, or b. made in relation to illegal content. Before submitting a complaint, please read Bolt complaint-handling guidelines clarifying how complaints are dealt with. For general feedback or topics not listed above, please review our Support Portal or contact our Support Team through the app. In order to make it easy for the complainant we have created a form you can find below, so that nothing important gets lost. Please submit your complaint by filling in the mandatory fields below. All data and documents you submit via this form will be processed by Bolt in accordance with the privacy notices made available on our website.