I forgot my passcode. What do I do? Tap "Forgot passcode" on the lock screen. The reset link comes by email.
I'm not receiving my verification code. What can I do? Codes are sent by SMS to the phone number linked to your wallet, with email as a backup. This number is changed inside the wallet, not in the Bolt app: open the wallet, enter your passcode, confirm with the code sent to your old number, then enter your new number. If you no longer have access to the old phone, tap "I don't have access to the phone" to receive the code by email. Changing your number only in the Bolt app doesn't update it for your card. If you're locked out, contact support.
I lost my card, what do I do? Your virtual card is still in the app. If you lost the physical card, lock it immediately in the wallet under Card actions, then contact support to get a replacement. Your balance stays on your wallet.