Where can I find Bolt Card in the app? Open the side menu. Bolt Card sits between Earnings and Trip history. The row only appears if you can get the card, and there is nothing to turn on.
Who can get Bolt Card? Bolt Card is being offered gradually in France, so it may not be available to you yet. It is available to drivers who work as sole proprietors or solo fleets. If a fleet pays you, you can't get the card yet. If you can't see it yet, you don't need to do anything: access is expanding over time.
Do I need to verify my identity again? Usually not. Airwallex uses the documents and photos you already provided to Bolt. If more information is needed, the app shows exactly which selfie or document photo to send. Use a real photo of the document (not a scan or screenshot), keep all four corners visible, and send one document per photo. If the app shows "This feature isn't available for your account", Airwallex could not approve the account and Bolt Card can't be used. If you already asked for the card and nothing happened, open it from the side menu: either the card is there, or a document is requested and you answer that request there. There is no email for that document.