My Bolt Card payment was declined. What can I check? Check your balance first, an insufficient balance is a common reason. If you tapped your phone to pay, the card has to be in Apple Wallet or Google Wallet. At a fuel pump, pay inside the station: the pump can hold more than your balance, and then the payment is declined. If it still fails, contact support.
Why is an amount still "pending"? A pending transaction is not final. While it's pending, it shows the amount the merchant reserved, which can be higher than the final amount. At fuel stations, a higher amount is reserved when you pay at the pump: the difference is a hold, not a charge. The money is not lost and is released automatically, which can take up to 10 days. Bolt is working with Airwallex to make this faster.
What if I spot a transaction I don't recognize? Go to Card, select the transaction, and choose "Report issue". This goes directly to the Airwallex review team. Pending transactions can't be reported until they are final. If you didn't make the transaction, lock your card right away under Card actions.
How do I get a statement for my accounting?
- Open the side menu and tap Bolt Card.
- Open Transactions and stay on All.
- Tap the download icon, then Get statement.
- Pick this month, or a custom date range.
- Choose PDF or CSV.
- Tap Create statement, then Download. On iPhone the share sheet opens, and on Android the file downloads.
The file includes earnings that have landed and card payments that have settled. A payment from today can be missing until it settles. You decide what to deduct as a business cost and keep your receipts, and you share the file with your accountant yourself. A transfer to your bank can show as Airwallex, not Bolt.