Recovering a lost item

Lost Item

If you think you left your item in the vehicle, you will have 24 hours to contact the driver through the app. To see this option, go to Activity from the app menu bar and select the relevant ride. In case the driver is not responding, please reach out to our Support team through the app.

If more than 24 hours have passed, please contact our Support team via the app to provide the ride details. These should include the phone number used for the order and the description of the item.

Lost Phone

We know losing a phone can be stressful, and we’re here to help you get it back. Please complete the below form so we have all the details.

First name

Last name

Email address associated with your Bolt account

Please use the email address linked to the Bolt account you used for the trip.

Your mobile phone number linked to your Bolt account

An additional phone number we can reach you on

Your driver will call this number, so please make sure it's different from the one you lost.

Description of your phone

Trip details

City

I agree that Bolt may share my contact details with the driver so they can return my phone.

We'll pass your contact details on to your driver so they can get in touch with you directly.

Bolt drivers are independent service providers, so we can't guarantee that your phone will be found or returned.

Your driver may ask for a fee to cover the cost of returning your phone.

Bolt doesn't store lost items, so please arrange collection directly with your driver.

Recovering a lost item

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