Reboarding
Yes — if your previous EVP is no longer valid, a new one will be required.
Once your documents are verified, Bolt will apply for the new EVP on your behalf.
Yes, as long as it meets our vehicle requirements and all documents are valid.
We’ll review your form within 1–3 working days. Processing EVP reapplication may take longer depending on APAD.
Yes. You can return to Bolt even if you cancelled your EVP before. Just submit your details and documents through the reboarding form — we’ll handle the rest.
Yes. You can drive with Bolt using a rented vehicle, as long as all required documents match the car plate number and are valid.
You should only upload valid and up-to-date documents. Expired documents will delay the reboarding process.
Reboarding review takes up to 3 working days. If you haven’t heard from us after that, contact us through the Bolt Driver app under Help > Send us a message.
Scheduled Ride
The Scheduled Rides feature is available only to selected drivers who meet these criteria:
- Completed at least 50 trips in the past 6 months
- Maintain a driver score of 80% or higher
- If you've accepted and canceled scheduled rides more than 3 times, you won’t receive new requests. You'll need to wait until your cancellations drop below 3 in the past 12 weeks to regain access
- Currently only launched for comfort, premium, XL and executive
- The passenger may have canceled the scheduled trip
- If you were not online and did not accept the trip at the specified time before the schedule ride start, it may have been assigned to another driver
You can find it under Menu (☰) > Scheduled Requests. Make sure your app is updated to the latest version and restart it.
A cancellation fee is only applied if:
- The passenger cancels within 1 hour of the scheduled start time
- The passenger doesn’t arrive within 5 minutes of the scheduled start time
Driver registration requirements
Gather all the necessary documents (e.g., ID, driver's license, vehicle registration) before starting to avoid delays. If everything is prepared, the sign-up process should take less than 15 minutes. Make sure to fill in everything so that your application can be processed as soon as possible.
Provide a valid and reliable email address and phone number. These are essential for us to contact you regarding your application and updates.
Once all required documents are submitted, the team will review your application within 3 working days. You will be notified if any document is accepted or declined.
You can view all your uploaded documents in the "Documents" section of the Driver Portal.
Yes, it's crucial to fill in your bank details accurately to ensure smooth payouts. Select the correct bank from the dropdown menu provided
If your document is declined or rejected, you will typically receive a notification or message explaining the reason. This might include issues, such as missing information, incorrect documents, or failure to meet the required criteria. You can contact our Support team to assist you further.
You can check the status of your document by going to the Driver Portal where you submitted the document and you can go check your vehicle for the reason of decline.
Commission
To pay the commission fee, please open Bolt Driver app and:
- Press “Earnings”
- Press “Balance”
- Press “Pay to Bolt”
- Proceed with payment to the exact account details that are displayed
The commission fee helps us maintain the platform, provide customer and driver support, and improve the overall experience for both drivers and passengers.
Any changes to the commission fee will be communicated to all drivers in advance. We are committed to maintaining transparency regarding any updates.
The commission will be calculated automatically and reflected directly in your app. You can view it by clicking on the Earnings tab from the app homepage.
Airport Queuing System
- Check if you have a stable network connection.
- Ensure you have granted the necessary location and notification permissions for the Bolt Driver app in your phone settings.
- Verify that your app is up-to-date. If the issue persists, contact Bolt Support for assistance.
Queue positions are managed automatically. Your position may be affected by factors such as your arrival time or changes in your phone’s network coverage.
Reconnect as quickly as possible. If your disconnection exceeds 2 minutes, you may lose your current position in the queue.
You may be moved back in the queue if:
- You fail to adhere to the assigned time.
- If you are out of the polygon for more than 90 minutes, you will move back.
- If your phone’s connection is disconnected for more than 2 minutes, you will move back.
To avoid delays, always be prepared and follow the queue displayed in the app.
Polygons are designated areas shown on the Bolt Driver app map. Staying within these areas is critical to maintaining your queue position.
- Always monitor your Bolt Driver app.
- Ensure you arrive at the designated location (polygons will be displayed on the driver app map).
- Maintain a stable and reliable network connection at all times.
Yes, if you selected all the categories that you wanted before arriving at the airport, you will be able to queue for multiple service categories.
Vehicle Applications
The document requirements are:
- Road Tax: Must be valid.
- Car Grant/VOC: A document issued to prove vehicle ownership during purchase or name changes.
- E-hailing Insurance Cover Note: Mandatory for all drivers engaged in e-hailing activities.
- PUSPAKOM Inspection Certificate: Required only if the vehicle is over 3 years old.
Once your vehicle is approved, our team will apply for an EVP permit for your new vehicle. You will be notified when the EVP is approved by APAD. It usually takes about 5 - 7 working days.
Yes, you can use a rental car, provided it meets the app’s eligibility requirements. You must submit proof, such as a letter of agreement, along with the necessary documents to get the vehicle approved. Only vehicles classified as "persendirian" (private) are accepted.
If your application is rejected, the app will notify you of the reason. Rejection may occur due to:
- Missing or incorrect documents.
- The vehicle failed to meet the required standards.
- Other issues specific to the application.
You can submit multiple applications but our team will only approve one application due to drivers can only activate one car.
Vehicles classified as taxis are not accepted for now. Bolt only accepted vehicles that are private (persendirian) type only.
Approval times vary depending on the completeness of your documents and the verification process. Ensure all required documents are correctly submitted to expedite the process.
It typically takes 5 to 7 working days if all required documents are complete.
EVP
Once EVP is uploaded, drivers will receive an email & notification in the app saying that the EVP has been approved and they can start driving.
Bolt will update your driver application with the latest EVP details and renewal information. Do contact customer support if the renewal took more than 5 working days.
Bolt will renew on behalf on a yearly basis before August. If you wish to change your vehicle or stop doing E-hailing please update our support before the next renewal date.
An EVP may be cancelled if:
- The vehicle’s EVP permit was revoked by another EHO company but not fully processed.
- For rental vehicles, a previous driver may have applied for permanent EVP cancellation.
To resolve this, complete the EVP cancellation process with the respective EHO company.
Vehicles over 15 years old do not meet e-hailing regulations. You must cancel the EVP and submit a new application with a compliant vehicle.
Yes, for rental vehicles, you can temporarily cancel the EVP when returning the vehicle.
If the EVP is still active in the JPJ system, contact our customer support team with the relevant details for assistance.
Vehicle Categories
To check your car category, tap the vehicle icon on the right-hand side of your Bolt app. You can also select a preferred category to start receiving rides from it.
If your new vehicle doesn’t meet the necessary requirements, you won’t have access to that category.
If you meet all the requirements but still don’t have access, contact our customer support team through the Bolt Driver App or via email malaysia@bolt.eu for further assistance.
Yes, if your vehicle qualifies for multiple categories, you can activate and receive ride requests from all the eligible categories.
If you notice that your car is placed in the wrong category, report the issue through our support team by providing your vehicle details and supporting documents.
Yes, you can request a category change if your vehicle is updated or replaced. Ensure the new vehicle meets the requirements for the desired category and submit the necessary documents through the app.
You can disable specific categories in your app to stop receiving ride requests from them.
Car Branding
Bolt will cover the cost of branding.
Branding your car is an easy way to earn an additional passive income. The branding bonus is guaranteed as long as you drive with us
- 150 Rides Per Month: MYR 150
- 200 Rides Per Month: MYR 215
- 250 Rides Per Month: MYR 310
- 300 Rides Per Month: MYR 465
- 400 Rides Per Month: MYR 1,025
These numbers are subject to change, please make sure to check here regularly.
No, the branding is applied in the form of a sticker.
Please reach out through customer support and we will help you there.
Yes, but brushless or touchless car washes are the safest option. However, you can also use a pressure washer if you’re gentle.
Please reach out to us through customer support and we will support you on this.
Please don’t try to create or apply a sticker yourself. Our partners will take care of this.
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