Kuala Lumpur International Airport

The KLIA airport queuing system aims to ensure smooth operations, reduce congestion, and provide a better experience for both drivers and passengers.

To and from KLIA

The KLIA airport queuing system aims to ensure smooth operations, reduce congestion, and provide a better experience for both drivers and passengers. Queue numbers are assigned automatically by the system and cannot be manually set or adjusted.

  • If you have any questions, contact support via the Driver App.

The Airport Queuing System

When you arrive at the designated airport waiting areas, you will automatically enter Bolt's virtual queue.

Note:

If you reject up to 5 allocated trips, you will be moved to the end of the queue.
If you leave the designated waiting area for 90 minutes and do not return within the suggested timeframe, you will lose your place in the queue.
If you experience any issues with receiving airport trips, please contact the Support Team via the App.
If you experience a disconnection of your phone's internet connection for over 2 minutes, you will be considered disconnected and removed from the queue.

Priority Queue / Rematching function

Drivers who arrive at the airport with a passenger will be given priority and will move up the queue faster than drivers who do not enter the airport polygon with a passenger.

Pricing

Pricing for airport jobs is fixed, and will change based on category. Tolls that the drivers face en-route to the airport will be added on to the fixed fare.

KLIA Terminal 1 | E-hailing Pick Up Level 1

Effective 16th Sept 2026

MAHB has revised the entry fee for e-hailing cars to RM2 (inclusive of SST) for both Terminal 1 and 2.

For Terminal 1, what you need to know
  • The RM2 entry fee includes a 10-minute grace period.
  • At entry, your vehicle plate is captured and your assigned pickup door is shown on the entrance screen. If no door number is displayed, your rider may not be at the Level 1 pickup point yet.
  • Pay the applicable fee when exiting the pickup zone.
  • The RM2 is already included in the rider’s Bolt airport fare and will be reimbursed with your trip payout after the order is completed.
  • Bolt reimburses one RM2 entry fee per order. If you enter the pickup zone multiple times for the same order, additional entry fees will not be reimbursed.

Booking Fee

The e-hailing entry fee at KLIA T1 and T2 is RM2.00. This fee is automatically added to the passenger’s ride fare. Drivers do not need to collect any additional fee.

Important FAQ about Airport Queuing System

  • Check if you have a stable network connection.

  • Ensure you have granted the necessary location and notification permissions for the Bolt Driver app in your phone settings.

  • Verify that your app is up-to-date. If the issue persists, contact Bolt Support for assistance.

Queue positions are managed automatically. Your position may be affected by factors such as your arrival time or changes in your phone’s network coverage.

Reconnect as quickly as possible. If your disconnection exceeds 2 minutes, you may lose your current position in the queue.

You may be moved back in the queue if: You fail to adhere to the assigned time. -If you are out of the polygon for more than 90 minutes, you will move back. -If your phone’s connection is disconnected for more than 2 minutes, you will move back. -To avoid delays, always be prepared and follow the queue displayed in the app.

Polygons are designated areas shown on the Bolt Driver app map. Staying within these areas is critical to maintaining your queue position.

-Always monitor your Bolt Driver app. -Ensure you arrive at the designated location (polygons will be displayed on the driver app map). -Maintain a stable and reliable network connection at all times.

Yes, if you selected all the categories that you wanted before arriving at the airport, you will be able to queue for multiple service categories.

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