How to request a Bolt Send order in Ukraine

If you need to deliver a small parcel within a city area, you can use the Bolt Send category in your Bolt app.

How it works:

The sender requests a Bolt Send category ride
The sender provides the name and phone number of the recipient
We highly recommend sharing the estimated time of arrival with the recipient via the app.
The driver delivers the package to the destination and waits at the drop-off location within 5 minutes after the arrival
The driver doesn’t provide a door-to-door delivery service. Please meet the driver once they arrived and hand the package to them.

Parcel requirements

The maximum size of the parcel is 65 x 55 x 40 cm and the maximum weight is 20 kg
The parcel must fit the vehicle’s boot or the passenger seat(s)
If the size of the parcel exceeds the recommended one, contact the driver right after placing the order and get the driver’s agreement for such delivery. The driver can cancel the order. In case you didn’t reach out to the driver beforehand, the cancellation fee can be applied.
The parcel must be clean
It’s not allowed to deliver food, alcoholic beverages or goods, the value of which exceeds 10000₴.
The list of excluded packages can be found in the following pages:
- General Terms for Package Delivery for Drivers
- General Terms for Package Delivery for Clients

The recipient didn’t show

The recipient should be present at the drop-off location within 5 minutes after the driver’s arrival
If the recipient neither shows up nor responds to a phone call, the driver will return the parcel to the recipient through an independent delivery service chosen by the driver at the expense of the client or delivered by the driver to one of the approved offices within three days.

Cancellation fee

If the driver refuses to start the ride because one or more of the above conditions are not met by the sender, the cancellation fee will be charged
If the driver refuses to start the ride for his own reasons, the cancellation fee is not charged or is refundable
If the sender cancelled the ride for his own reasons, the cancellation fee will be charged.

Package insurance

Each Bolt Send package is insured by UNIQA Insurance Company in case of destruction (up to 20 000 UAH), loss (up to 20 000 UAH), or damage (up to 10 000 UAH) as a result of one of the following events:

Road accident
Robbery, burglary, or theft
Actions of the driver.

In such cases, the sender should contact the insurance company via email care@ensuria.com, via one of the messengers ↗, or by phone at +380443900005 no later than 2 (two) working days after the event and report the following:

Date, city, and delivery route
Registration number of the vehicle and contact details of the driver
Sender contact details (name, phone, e-mail)
Information on the damage caused to the parcel (package), and the circumstances of such a case.

Offices

Cherkasy
Chernihiv
Chernivtsi
Dnipro
Ivano-Frankivsk
Khmelnytskyi
Kryvyi Rih
Kyiv
Lutsk
Lviv
Odesa
Poltava
Rivne
Sumy
Ternopil
Uzhhorod
Vinnytsia
Zaporizhzhia
Zhytomyr
Kamianets-Podilskyi
Kharkiv
Mukachevo

Cherkasy

Maksym Zaliznyaka St, 146, +38 (050) 425-93-33
Mon-Fri: from 09:00-18:00

Chernihiv

Promyslova St, 15, +38 (050) 425-93-33
Mon-Fri: from 09:00-18:00

Chernivtsi

Kovelska St, 9. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88
Mon-Fri: 09:00-18:00

Dnipro

Orlovska St, 21, +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88
Mon-Fri: from 09:00-18:00

Ivano-Frankivsk

Vovchynetska St, 225. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88
Mon-Fri: 09:00-8:00

Khmelnytskyi

Rankova St, 4/1 (2nd floor), +38 (050) 425-93-33
Mon-Fri: from 09:00-18:00

Kryvyi Rih

Volodymyra Velyky St, 14A, 2nd floor, office 202, +38 (050) 425-93-33
Mon-Fri: from 09:00-18:00

Kyiv

Krasylivska St, 11. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88; Mon-Fri: 09:00-18:00;
Reheneratorna St, 4, office 1-297. Phone: +38 (050) 458-22-52, Viber +38 (050) 458-22-52; Mon-Thu 09:00-18:00, Fri 09:00-17:00;
Berezniakivska St, 8, office 205. Phone: +38 (063) 030-56-65, +38(063) 461-22-92, +38 (063) 890-08-20; Mon-Fri: 11:00-17:00;
Spaska St, 35 (1st floor, the entrance from the yard). Viber: +38 (093) 170-85-83; Mon-Fri: 10:00-18:00;
Bastionna St, 2/1. Phone: +38 (063) 396-45-46, +38 (063) 597-57-83, +38 (044) 300-20-66; Mon-Fri: 10:00-19:00.

Lutsk

Rivnenska St, 76A. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
Mon-Fri: 09:00-18:00.

Lviv

Heroiiv Maidanu St, 10. Phone: +38 (050) 458-22-52, Viber: +38 (066) 800 10 60; Mon-Fri: 10:00-18:00;
Lytvynenka St, 3, office 305. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88; Mon-Fri: 09:00-18:00.

Odesa

Balkivska St, 50/54, +38 (050) 425-93-33
Mon-Fri: from 09:00-18:00

Poltava

Chumatskyi Shliakh St, 107. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
Mon-Fri: 09:00-18:00.

Rivne

Ievhena Konovaltsia St, 7A. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
Mon-Fri: 09:00-18:00.

Sumy

Mykhaila Lushpi Ave, 5 (building 27), +38 (050) 425-93-33
Mon-Fri: from 09:00-18:00

Ternopil

Lozovetska St, 13. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
Mon-Fri: 09:00-18:00.

Uzhhorod

Oleksandra Blystiva St, 141,+38 (050) 425-93-33
Mon-Fri: from 09:00-18:00

Vinnytsia

Hliba Uspenskoho St, 91. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
Mon-Fri: 09:00-18:00.

Zaporizhzhia

Oleksandra Matrocova St, 11 (2nd floor), +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88
Mon-Fri: from 09:00-18:00

Zhytomyr

Peremohy St (JK Premier Hall), 53, +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88
Mon-Fri: from 09:00-18:00

Kamianets-Podilskyi

Pryvokzalna St, 14. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
Mon-Fri: 09:00-18:00.

Kharkiv

Vasylia Stusa St, 4A. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
Mon-Fri: 09:00-18:00.

Mukachevo

Pidlovachna St, 17. Phone: +38 (050) 425-93-33, Viber/Telegram: +38 (068) 768-64-88;
Mon-Fri: 09:00-18:00.