Order issues

Below you can find more information about:

See the article Data and history for instructions on how to check your order history.

If the order was made with cash or a personal card instead of the company’s payment method, please ask the employee to report the issue via their app directly.

If the order was made with the company’s payment method:

• Failed payment issue: Please check the article Company’s payment method issues for more information
• Trip issues and lost items: Advise the employee to contact us directly from their app, as it is easier to solve such cases directly with the rider. For lost item cases, we are not able to assist further through anyone else but only the verified account holder.

If an order made with the company’s payment method ends up being refunded, the amount will be transferred as credit to the business account balance for future orders. Business account balance works only for business orders.

• For credit card billing: The amount will be automatically deducted from the next order placed with your company’s payment method
• For postpaid companies: The amount will be deducted from the final amount to be paid in that period

Note: At the moment, the information about the refunded credit is not available in the business portal or Bolt app when ordering. The information will be visible in your company’s monthly invoice or statement as a refund deduction.