Safer journeys with Bolt

Whether you're catching a Bolt car ride or hopping on a scooter or e-bike, rest easy — when it comes to safety, we've got you.

Peace of mind, every time you ride

These innovative features ensure our riders always feel safe and comfortable while riding with Bolt.

Products and features vary by country. Some features listed here may not be available in your app.

24/7 support

Our Support team is always online. Contact them through the Bolt app or via phone.

Women only

A special ride type that allows women to request rides only from female drivers.

Rate your driver

Ratings allow us to review driver behavior and block those who violate our Terms of Service.

Your number stays private

When you make a call via the Bolt app, your phone number remains hidden.

Emergency assist

Quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This will also notify our Safety team, who will make an immediate welfare call.

Comprehensive insurance

Bolt trip protection covers unexpected injuries, medical expenses, and hospital stays.

Identity verification

Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.

Driving shift limits

Compulsory driving shifts allow Bolt drivers to get sufficient rest and always stay fresh and alert at the wheel.

Share trip details

Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.

Selfie verification

Drivers submit a real-time selfie as part of our identity verification process during registration and on a regular basis.

Staying safe before, during and after your ride

Before

Check that the driver’s face, car make and registration plate match those shown in the app.

During

Our Share Ride Details and Emergency Assist features allow you to ride without worry.

After

Rate your driver honestly. Those who repeatedly receive low ratings will be banned.

Safety on two wheels

We’re constantly working on features that ensure you reach your destination quickly and conveniently, but above all — safely.

Beginner mode

We limit your scooter’s speed to 15 km/h, so that your first 5 rides are slow and steady.

Cognitive reaction test

Designed to reduce the number of users that decide to ride our scooters while intoxicated.

Tandem riding detection

A fully-patented feature that detects when more than one person is riding. Preventing this highly-risky activity.

Learn more ↗

Rider Safety FAQ

Ready to ride?
Scan the QR code with your phone camera to download the app.Download the app.

Available for iOS and Android devices.

Scan the QR code with your phone camera to download the app.