Product Operations Specialist, Customer Payments
We are looking for a Product Operations Specialist within the Customer Payments team to help us scale our operations in 50 countries and more to come.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Main tasks and responsibilities:
- Resolve various escalations from the wider organisation on payment-related issues.
- Identify development tasks to address performance, incident, or customer issues with clear business cases and requirements.
- Support and train the Customer Support and Operations teams on escalations, payment operation processes, and other related systems.
- Research and implement payment expansion projects in new and existing markets as required.
- Conduct payment reconciliations of our payment providers across all markets.
About you:
- You demonstrate a data-driven, analytical mindset and a deep understanding of leveraging a diverse set of tools (e.g. SQL, Excel/Google Sheets) to tackle complex challenges efficiently and precisely.
- You’re a proactive problem-solver and fast learner who takes ownership, finds solutions, drives results and pays great attention to detail.
- You possess strong verbal and written English communication and can effectively collaborate with others.
- Prior work experience in Customer Service or Operational Support and knowledge of online payments, fraud, finance or other fintech services is an advantage.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.