Complaints

Submit a complaint:

1. Report technical or compliance issues related to your account;

2. Flag illegal content or activity; or

3. Appeal for Bolt to review a decision:

affecting your account, such as suspension or termination of your account or monetary payments to you, or
made in relation to illegal content.

Before submitting a complaint, please read Bolt complaint-handling guidelines clarifying how complaints are dealt with. For general feedback or topics not listed below, please contact our Support team instead.

In order to make it easy for the complainant we have created a form you can find below, so that nothing important gets lost. Please submit your complaint by filling in the mandatory fields below. All data and documents you submit via this form will be processed by Bolt in accordance with the privacy notices made available on our website.

Platforma*

Molimo te da odabereš platformu na koju se referiraš.

Ime

Ako je primjenjivo, molimo te da navedeš istu email adresu s kojom pristupaš platformi Bolt.

Opis0/255

Molimo te da detaljno opišeš okolnosti koje su te navele na podnošenje pritužbe. Nemoj zaboraviti navesti sve relevantne datume i poduzete radnje prije podnošenja pritužbe.

Razlog0/255

Molimo te da navedeš razlog prigovora.

Država

Odaberi državu na koju se obavijest ili pritužba odnosi.

Popratna dokumentacija

Ovdje dodaj datoteku za prijenosili odaberi sa svog uređaja

Možeš dodati fotografije ili dokumente koji dokazuju tvoju obavijest ili pritužbu

By submitting this complaint I confirm that the information and allegations contained in the complaint are to the best of my knowledge accurate and complete. I acknowledge that repetitive submission of manifestly unfounded complaints may lead to the suspension of the processing of my complaints.