Staying safe behind the wheel

Staying safe behind the wheel

The health and safety of our communities is always our top priority. Find out what features we offer to help our drivers stay safe at the wheel.

Looking for rider safety info? Check our rider safety page.

Confidence on the road

Confidence on the road

These innovative features are designed to help Bolt drivers feel safe and comfortable while driving and earning on our platform.
Products and features vary by country. Some features listed here may not currently be available in your app.

We’re here for you

Contact our Support team through the Bolt app or via phone. Or visit them face-to-face in your local hub.

Emergency Assist

Drivers can quickly and discreetly alert the emergency services or a private security company by tapping the in-app Emergency Assist button.

Rider management

If we receive reports of consistently poor passenger behaviour, we will take appropriate action. We routinely block customers with inappropriate behaviour from using Bolt.

Driving time limits

Driving time limits ensure Bolt drivers get sufficient rest and always stay fresh and alert at the wheel.

Your number stays private

When you make a call via our app, your phone number remains hidden.

Safety incident management

In the unlikely event of a safety incident, our High Priority Safety team will take immediate action.

Driver trip sharing

Share your real-time location with friends or family, so they know you’re safe.

Women for Women

A special ride category aiming to keep female drivers and riders safe.

Stationary vehicle monitoring

If your car remains still for too long, our safety team will call both you and your rider to make sure everything is okay.

How to stay safe while driving

How to stay safe while driving
  • Pick up the correct rider

    Feel free to ask riders to confirm their name and requested destination before they enter your car.

  • Focus on your driving

    Stay alert, keep your eyes on the road, and get enough rest to ensure you’re always ready to drive.

  • Remain professional

    If a rider behaves inappropriately stay calm and polite, end the journey as soon as possible and report what has happened in the app.

  • Trust your judgement

    If you ever find yourself in an emergency situation while driving with Bolt, use the emergency assist button in your app.

  • Rate your riders

    Remember to rate your rider from 1 to 5 stars in the app and leave a comment. This info helps us to work towards safer trips in the future for everyone.

Driver safety FAQ

Stories from the Bolt blog

Sign up as a Bolt Driver and start earning money with your car

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