Program Manager, Operational Efficiency
We are looking for an experienced Program Manager to join our Central Operations team.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Main tasks and responsibilities:
- Leading the Access Management project to ensure data and process integrity, preventing internal fraud and ensuring efficiency in granting, maintaining and revoking accesses to tools and data within the Rides vertical
- Leading the Operational Agents Onboarding project to establish knowledge management systems for operational workflows, agents’ training setups and setups for maintaining the knowledge base
- Developing program plans that are aligned with the domain’s main KPIs (Processing cost per GMV, processing TAT, processing costs, automation coverage, automation rates, process quality) and program KPIs
- Defining the benchmark of operations within your program by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc). Developing standard operating procedures and outsourcing or developing tooling to support said procedures
- Implementing established processes and tooling across our markets by leading the change management and conducting onboardings where necessary
About you:
- You have 5+ years previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget
- You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement
- You are highly analytical and have a data-driven mindset with great Excel skills
- You are a strong collaborator with excellent communication skills (both verbal and written) in English
- You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently
- You are proficient in project management methodologies and tools
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Become part of our Business Operations team
We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
