Bolt Plus Subscription Terms

BOLT PLUS Subscription Terms — Germany

Last updated: August 2026

These terms apply to Bolt Plus subscriptions purchased in Germany. The binding version of these terms is the German-language version.

You may download an offline version of these terms for your records and future reference here.

This document sets out how you purchase and use Bolt Plus benefits offered by Bolt Operations OÜ, a private limited liability company incorporated and registered under the laws of Republic of Estonia with registration code 14532901, registered office Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia (hereinafter “Bolt”). The purchase and use of Bolt Plus benefits is subject to these terms and explicitly incorporated into the applicable Terms and Conditions for Passengers available at www.bolt.eu/legal (the “Terms”).

How does Bolt Plus work?

Bolt Plus is a paid subscription service provided by Bolt to its users (“Bolt Plus subscription”). It allows users to benefit from discounted mobility services and other ancillary benefits (collectively called “Benefits”). Benefits may be related to services provided by Bolt as well as by third party service providers, in which case your ability to use Benefits will always be subject to availability of third party services as well as confirmation of a service request you make through the Bolt Platform.

Bolt acts as an intermediary. Transport services are performed by independent, licensed taxi and private hire vehicle (Mietwagen) operators, and not by Bolt.

Where a Benefit consists of cashback, the cashback is credited to your Bolt Balance. Bolt Balance can be used to pay for services on the Bolt Platform, cannot be paid out to you in cash, and is subject to the Bolt Balance Terms and Conditions.

Bolt Plus Benefits as well as other terms and relevant details, such as conditions on where and when Benefits can be used, subscription fee, term and recurring billing interval will always be available for you under your Subscriptions section in the Bolt App. Please always review Benefits and any further conditions on your Bolt App before subscribing. Also, please note that Benefits are subject to change so please regularly check current details in the Bolt App. You can do that by going to the Manage Bolt Plus section in the Bolt App to find all the details as well as to manage your ongoing Bolt Plus subscription.

Duration and Charges

You will be charged a Bolt Plus subscription fee when you make a purchase on the Bolt App (hereinafter “Subscription Fee”), except for the cases when you are offered a free trial. This will be an automatically recurring subscription, meaning that you will be charged the Subscription Fee again at the moment the subscription renews. If you have been offered a free trial, you will be charged a Subscription Fee first when your free trial expires. The date on which your Bolt Plus subscription auto-renews depends on the date of your initial purchase as well as on whether you have chosen a monthly or a yearly subscription.

If you have chosen a yearly subscription, your subscription will renew at the end of the initial 12-month term for an indefinite period, and not for a further fixed term. Once it has renewed you may terminate your Bolt Plus subscription at any time by giving one month’s notice.

When purchasing a Bolt Plus subscription you authorise Bolt to charge a Subscription Fee to your selected payment method at the start of your subscription period as well as for each subsequent billing cycle at the moment of auto-renewal, until you cancel your Bolt Plus subscription (see Sections 3 and 8 for details). Affiliates within the meaning of these Terms are companies in which a majority ownership interest is held by Bolt and companies which hold a majority of the ownership interest of Bolt, companies controlled by Bolt and companies controlling Bolt, companies of Bolt’s group, Bolt’s cross-shareholding companies, or parties to an inter-company agreement with Bolt.

Recurring payments will be charged to the same payment method you have selected when subscribing for the Bolt Plus subscription for the first time, unless you have changed the payment method for your Bolt Plus subscription. Bolt Balance Terms and Conditions may apply to your Bolt Plus subscription. Bolt is not responsible for any card charges or for any overdraft fees you may incur. When you subscribe, and at any time afterwards in the Subscriptions section of the Bolt App, you may designate one or more payment methods. If your primary payment method is declined or is no longer available, you authorise Bolt to charge another payment method that you have designated under your account. You can add or remove a backup payment method at any time in the Bolt App. Bolt may make several attempts to charge a Subscription Fee on your payment method. Please note that in case your payment methods available in the Bolt App are declined or payments fail in any other way, Bolt is authorised to cancel your Bolt Plus subscription and your Benefits will expire at the end of the current billing cycle.

If you have chosen a yearly subscription, we will notify you about your upcoming auto-renewal at least 30 days in advance.

You can always find your Bolt Plus subscription details including information about auto-renewal and next billing cycle in your Bolt App by going to the Subscriptions section in the Bolt App. You will also be able to cancel your Bolt Plus subscription there or via the ‘model withdrawal form’ set out in Section 8 if cancelled within the initial right of withdrawal period (as described in Section 3).

In case offered Benefits significantly change and/or the Subscription Fee increases, we will notify you about this in advance of the next auto-renewal.

The Bolt Plus Subscription Fee is inclusive of VAT. You will always see the Subscription Fee breakdown in the relevant payment receipts from Bolt. A receipt will be sent to you each time your Bolt Plus subscription renews.

Bolt may offer some users promotions to the Bolt Plus subscription, including discounts on your Subscription Fee for a limited time. The promotions may be limited by Bolt based on eligibility or duration of a promotion.

Cancelling Bolt Plus Subscription

3.1. Right of Cancellation

You may cancel your Bolt Plus subscription in your Bolt App (Profile -> Subscriptions -> Manage Subscription -> Cancel Subscription) up to 24 hours prior to the end of the billing cycle (which you can always see in your Bolt App) to make sure that your Bolt Plus subscription does not auto-renew. If you want to cancel your Bolt Plus subscription later than 24 hours prior to the next billing cycle but before the beginning of your next billing cycle - please contact our customer support team (via the Support section of your Bolt App). In such a case, you do not have a right to end the contract, but Bolt will try to find an acceptable solution for you.

Please note that, when you cancel your ongoing Bolt Plus subscription, the termination becomes effective at the end of the billing cycle save for the exception of a free trial and initial Right of Withdrawal Period (see Section 3.2 below). Unless you are subject to a free trial or withdrawal period, you will continue to have access to your Bolt Plus Benefits until the end of the current billing cycle and the auto-renewal will not occur until you re-subscribe again. If you cancel during a free trial, your Bolt Plus Benefits will end at the end of the free trial period and you will not be charged. If you withdraw from the contract during the Right of Withdrawal Period, your Bolt Plus Benefits will end immediately.

Please also note that the Subscription Fee is non-refundable, meaning cancellation of your ongoing Bolt Plus subscription will not result in any refunds from Bolt to you, except for cancellations during the initial Right of Withdrawal Period. Should you be entitled to a refund, Bolt will make the refund using the same means of payment that you used to pay, unless you expressly choose to receive the refund to your Bolt Balance instead. Choosing Bolt Balance will not cost you anything. In order to request a refund, please contact our customer support (via the Support section of your Bolt App).

3.2. Right of Withdrawal Period

You will be able to cancel your Bolt Plus subscription without giving any reason within the initial 14-day period starting at the moment of your Bolt Plus subscription (“Right of Withdrawal Period”). In this case, Bolt will refund you the Bolt Plus subscription previously charged equivalent to the proportion of the remaining subscription period as of the date you informed Bolt of the exercise of the right of withdrawal or, depending on the Benefit, equivalent to the proportion of the remaining subscription Benefits as of the date you informed Bolt of the exercise of the right of withdrawal. The Right of Withdrawal Period will expire after 14 days from the start of a new Bolt Plus subscription (renewals excluded).

In order to cancel your Bolt Plus subscription during the Right of Withdrawal Period, please follow the rules on cancellation outlined in Section 3.1 above. When exercising your statutory right of withdrawal, you may also use the standard form found under Section 8 and send it to Bolt within the Right of Withdrawal Period.

To exercise the right of withdrawal outside the Bolt App, you must inform us, Bolt Operations OÜ, Vana-Lõuna tn 15, Tallinn 10134, Republic of Estonia, by email to: [email protected], of your decision to withdraw from this contract. You may use the attached model withdrawal form referred to in Section 8 of these Terms, but it is not obligatory.

After the Right of Withdrawal Period you will only be able to cancel your Bolt Plus subscription in accordance with Section 3.1, and without any refund. Therefore, cancelling after the Right of Withdrawal Period will only come into effect to the end of the applicable billing cycle, which means that there is no auto-renewal. The Right of Withdrawal Period does not apply to any auto-renewals.

Bolt Plus Subscription Limitations

Bolt Plus subscription Benefits are personal to you and applicable only to your Bolt account.

In case of spotted usage irregularities (such as suspected abuse of Benefits, suspected transfer of Benefits to other persons), breach of the Terms, suspected failure to comply with applicable laws, any other harm or detriment towards Bolt and/or third party service providers on the Bolt App, Bolt may suspend availability of your Bolt Plus Benefits without prior notice and limit your future access to a Bolt Plus subscription or any other similar service. Your billing cycle will be automatically extended by the duration of the suspension, so that you do not incur any costs for the duration of the suspension. You and Bolt shall make every effort to clarify the matter as quickly as possible in order to keep the suspension as short as possible.

To use the Bolt Plus subscription you must have Internet access and a Bolt account, and provide us with one or more valid payment methods.

Bolt Plus subscription Benefits are only applicable in the country where you have originally purchased the Bolt Plus subscription. The Benefits may vary depending on the city you are using the Bolt Plus subscription in. In order to use the Bolt Plus subscription in multiple countries, please subscribe to Bolt Plus in each country where you want the Bolt Plus subscription to apply. In this case, you will be recurrently charged for several Bolt Plus subscriptions in accordance with the rules set out in Section 2 of these Terms.

Bolt reserves the right to withdraw the Bolt Plus subscription service in one or several markets (cities or countries) at its own discretion at any time. Once Bolt withdraws the Bolt Plus subscription from a particular market, your Bolt Plus subscription is automatically cancelled and you will no longer be able to benefit from the Benefits of your Bolt Plus subscription. We will inform you of the withdrawal from the market at least 30 days in advance and let you use Bolt Plus subscription until the end of the billing cycle. Should Bolt for some reason be unable to provide the Bolt Plus subscription until the end of the billing cycle, Bolt will issue you a refund for the remainder of the billing cycle.

Changes to Bolt Plus and these Terms

 Bolt may change the Bolt Plus Benefits during your subscription  in order to: (a) reflect a change in the services available on the Bolt Platform in your country; (b) trying to replace a Benefit with a Benefit of equivalent; (c) comply with a change in law or a requirement of a competent authority; or (d) respond to a material change in Bolt’s costs of providing a Benefit. Significant changes to the Bolt Plus subscription Benefits and/or Bolt Plus Subscription Fee increase will only apply from the next billing cycle after auto-renewal.

Bolt may increase the Subscription Fee for future billing cycles in order to reflect a change in its costs of providing Bolt Plus, including a change in applicable taxes.

Bolt will always notify you about any significant changes to the Bolt Plus Benefits, other conditions and/or these Terms via email in advance of the next billing cycle and auto-renewal. In case of an increase in the Bolt Plus Subscription Fee, Bolt will give you a 30 calendar-day advance notice via email. If you do not wish to accept changes in Benefits and/or price change, you can cancel your Bolt Plus subscription as per Section 3 above without any consequences. Bolt reserves the right to terminate your subscription in the event that you do not agree to the changes to the subscription terms. Otherwise all changes will come into effect automatically starting on the next billing cycle and auto-renewal or, in case of the changes to Subscription Fee, starting on the next billing cycle after the 45 calendar-day advance notice period as described above.

Your Personal Data

Your personal data is processed by Bolt always in accordance with our Privacy Notice(s) (available at www.bolt.eu/privacy). Your usage of the Bolt Plus subscription will not result in collection of additional personal data, except where you would like to use Bolt Plus Benefits offered on your birthday, in which case your birth date is required.

Complaints and contact details

If you are a resident of the EU, you enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. If you are resident in Germany, mandatory provisions of German law apply to your Bolt Plus subscription. If you would like to complain to Bolt, please notify us within a reasonable timeframe of any issues. You may contact us by using the Support function in your Bolt App.

Bolt is not obliged to participate in, and does not participate in, dispute resolution proceedings before a consumer arbitration body (Verbraucherschlichtungsstelle) within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters (Verbraucherstreitbeilegungsgesetz, VSBG). This does not affect your right to bring proceedings before the courts, and you are not required to attempt any out-of-court settlement before doing so.

Model Withdrawal Form