Frequently Asked Questions (FAQs) for Drivers

Our FAQs section for drivers provides answers to commonly asked questions related to driving and vehicle-related concerns.

Hertz

This is a rental program for electric and hybrid vehicles. By renting a car through this partnership, you benefit from the following advantages:

  • The ability to rent a vehicle pre-stickered with the Bolt logo, allowing you to generate additional revenue.
  • Flexible rental: minimum duration of 1 week for non-stickered vehicles.
  • A low deposit: €150.
  • Services included: comprehensive liability insurance, full vehicle maintenance, replacement vehicle (subject to availability), 1,350 km/week (+€0.15/additional km).

Bolt Car

The Bolt Car Program allows you to maximize your income by renting a vehicle at a great price from our partners. For each trip completed with Bolt, a €2 discount is applied to your weekly rental, up to 90 trips per week. For example, completing 50 trips per week reduces your rental by €100. Our partners, such as CityCar and La Maison du Chauffeur VTC, provide quality vehicles and ongoing support. This program is designed to offer you flexibility and profitability, reducing your rental costs while increasing your weekly earnings.

General Questions

When you have been blocked due to a failed identity verification, you can request to be reinstated on the Bolt platform.

To request the reactivation of your Bolt account, please complete the Driver Reactivation Form, available by consulting this article on our website.

Once the reactivation request is correctly completed, a reactivation committee will review your file and provide you with a decision within 30 days of receiving the completed form.

The reactivation request can be submitted starting from the last day of the sixth month following the blocking date.

Branded Cars Program

All registered driver partners in Paris, Lyon, Nice, Marseille, Bordeaux, Toulouse, Montpellier, Nantes, Lille, and Strasbourg are eligible for this program. Driver partners operating in other French cities are not yet eligible for this program (for now). But we promise to do our best to make it available throughout France soon!

Become a VTC driver with Bolt

The practical test lasts 30 minutes.

Two examiners will assess:

  • Your compliance with road safety
  • Your customer relations
  • The quality of your driving
  • Your ability to reach a randomly selected destination by providing tourist information

If you fail, you can retake the test through our partner for €99 instead of €200, and you will also have to pay the CMA registration fee of €114.

Fleet drivers

To change fleets, please follow these steps:

  • Ask the new fleet manager to submit a new driver request for you from their fleet portal.
  • Once the request has been created, contact our team and provide the fleet details (name, email address, etc.).

If you wish to leave your fleet, contact our support team (via the in-app messaging service or at partners@bolt.eu).

Note: Please note that after changing or leaving a fleet, you will have a new driver account on our platform. This means that information related to your old account (trips, bonuses, invoices, etc.) will no longer appear in the app or the driver portal.

AXA Life Insurance

  • You must report your accident to AXA using the online form and consult your doctor.
  • In the event of sick leave, you are covered:
  • From the first day if you have one of the following documents: a police report related to the accident, an acknowledgment of receipt of a car insurance claim, or a hospitalization report.
  • From the eighth day in other cases.

Phishing

Phishing is a scam in which someone attempts to steal your personal information by pretending to be a trusted entity such as Bolt support or a passenger. The consequences can be serious: identity theft, financial loss, and unauthorized access to your accounts.

Make money driving with Bolt

Become a Bolt driver, set your schedule and earn money by driving!

Be your own boss. Start driving and earning!

It takes just 2 minutes to submit your information.

Register to drive
Be your own boss. Start driving and earning!