Frequently Asked Questions (FAQs) for Drivers

This is a rental program for electric and hybrid vehicles. By renting a car through this partnership, you benefit from the following advantages:

• The ability to rent a vehicle pre-stickered with the Bolt logo, allowing you to generate additional revenue.
• Flexible rental: minimum duration of 1 week for non-stickered vehicles.
• A low deposit: €150.
• Services included: comprehensive liability insurance, full vehicle maintenance, replacement vehicle (subject to availability), 1,350 km/week (+€0.15/additional km).

The following vehicles are available:

• Toyota Corolla, with and without Bolt sticker
• Polestar 2 (Extended or Standard Range), with and without Bolt sticker (vehicle eligible for the Sedan category)
• MG4, with and without Bolt sticker
• Ford Kuga, without Bolt sticker

To benefit from the advertising benefits on Hertz vehicles, there are two conditions:

1. You must have booked a rental vehicle with the Branding option (logo on the doors) on the Hertz platform.
2. You must have signed your Branding contract: please note that for subcontracted drivers, the contract must be signed by the fleet manager. The Branding contract must be signed digitally. It is sent by Bolt to the independent driver or fleet manager, by email and text message, within 48 hours of booking the Hertz-branded vehicle.

The benefits of advertising Bolt on Hertz vehicles are as follows:

• A fixed amount of €100 per month
• A variable amount equal to 8% of the revenue generated by the branded vehicle. This variable amount is paid weekly based on the revenue generated during the previous week. It is capped at €180 per week.
• If you are an independent driver, the payment will be made to your bank account as indicated by you. If you are a sub-driver, the payment will be made to your manager's account.

Please feel free to contact our dedicated support team via the email address: partenaires@bolt.eu for more details on the compensation amount.

See you soon on Bolt!

When you have been blocked due to a failed identity verification, you can request to be reinstated on the Bolt platform.

To request the reactivation of your Bolt account, please complete the Driver Reactivation Form, available by consulting this article on our website.

Once the reactivation request is correctly completed, a reactivation committee will review your file and provide you with a decision within 30 days of receiving the completed form.

The reactivation request can be submitted starting from the last day of the sixth month following the blocking date.

Vehicle validation/connection takes a few hours.

Avoid submitting multiple requests so that we can respond as quickly as possible.

Your account may be temporarily or permanently suspended for various reasons. If your account is suspended:

You will no longer be able to use the app.

You will be notified of the reason for the suspension, along with any required actions, and the end date for temporary suspensions.

Please follow the instructions according to the applicable scenario:

• Actions indicated in the app: If actions are specified regarding your account suspension, follow the instructions provided to lift it. For example, if your account is blocked due to invalid or expired documents, upload the required valid documents.

Support and questions: If you need assistance or have questions regarding your account suspension, please contact our support team by email at partners@bolt.eu

Financial rewards are sent as soon as you verify your vehicle with the Bolt advertising still affixed. To receive your financial reward, there's only one thing you need to do: have your vehicle inspected to ensure the Bolt logo is still affixed. Your vehicle must be inspected monthly using a link you'll receive by text message.

If you haven't received your financial reward, please check that photos showing the logo have been sent before the 28th of each month.

If you haven't received your verification link by text message, you can contact our Bolt Branded Cars support team via the email address: branded.cars@bc.bolt-ops.eu so we can help you. You can also visit La Maison du Chauffeur VTC, our partner located in Gennevilliers, to ensure your phone number is up to date.

The amount of the financial compensation I received is incorrect. Please contact our Bolt Branded Cars support team at branded.cars@bc.bolt-ops.eu for more details on the amount of the financial compensation. You can also fill out the form at the link below if you have any difficulties receiving your financial compensation related to the Branded Cars program.

1. You will be part of the advertising campaign for a minimum period of 3 months.
2. Bolt will conduct a monthly inspection of the Bolt logo on your vehicle, either physically or virtually.
3. You may not have competitor branding stickers on your vehicle with Bolt advertising.
4. 4. At the end of the branding campaign period, or in the event of termination of the agreement by either party, you must be responsible for removing the Bolt branding sticker by visiting one of our authorized partners, unless the campaign is renewed.

Visit our Global Driver Vehicle Branding Page for more information.

The practical test lasts 30 minutes.

Two examiners will assess:

• Your compliance with road safety
• Your customer relations
• The quality of your driving
• Your ability to reach a randomly selected destination by providing tourist information

If you fail, you can retake the test through our partner for €99 instead of €200, and you will also have to pay the CMA registration fee of €114.

After passing your theory test, you will be invited to an online information session.

This session will introduce you to the course and our training for the practical test.

By registering through Bolt, the training fee is only €20, compared to the usual €200.

This offer includes:

• The use of a dual-control vehicle for the day of the test
• One hour of practical training with a specialist VTC instructor
• Two hours of educational support
• Support until you start your business

This offer is valid even if you completed the theoretical training at another center. Register through our website for the practical training!

If you are becoming a self-employed driver, register with the VTC registry using this link.

You will need the following documents:

• Proof of professional liability insurance
• Proof of company registration (KBIS or SIREN)
• Registration certificate (vehicle registration card) for each vehicle
• VTC professional card for each driver (front and back)
• For each vehicle: rental contract for more than 6 months, proof of ownership, certified copy of your DRE license, or proof of financial capacity of €1,500 issued by your bank or an organization approved by the ACPR.
• DRE license if you are qualified

Once your documents are validated, pay the registration fee of €170.

To finalize your registration, make an appointment at one of our Partner Centers with the original documents for verification and validation:

• VTC card
• VTC registration certificate
• Driver's license
• Identity card
• Professional liability insurance
• KBIS (French business registration certificate)
• Registration card
• Green card or insurance certificate
• Receipt insurance certificate
• VTC sticker certificate

Renewing your operating license

You must renew your operating license every 5 years. To obtain this renewal, you must complete a continuing education course. This course lasts 2 days (14 hours). If you complete the course, you will receive a certificate. This process must be completed 3 months before the end of the validity period. You will find the list of approved training centers on the CMA website: Chamber of Trades and Crafts in your department.

Renewing your professional card You must renew your professional card every 5 years. As soon as you receive your continuing education course certificate, you can apply for a new card. There is a fee for renewal. It costs approximately €60.

Renewing your VTC registration Every 5 years, once you have obtained your new card, you must re-register in the VTC register: Private Car with Driver or Transport Vehicle with Driver.

To change fleets, please follow these steps:

• Ask the new fleet manager to submit a new driver request for you from their fleet portal.
• Once the request has been created, contact our team and provide the fleet details (name, email address, etc.).

If you wish to leave your fleet, contact our support team (via the in-app messaging service or at partners@bolt.eu).

Note: Please note that after changing or leaving a fleet, you will have a new driver account on our platform. This means that information related to your old account (trips, bonuses, invoices, etc.) will no longer appear in the app or the driver portal.

For your security, NEVER share your personal information (email, phone number, codes, etc.) with anyone.

Please note that Bolt Support will never ask for your contact details or codes to verify your identity via chat.

If you believe you have been phished or have accidentally shared your information, please change your password and immediately report the incident to our support team via the Bolt app or partners@bolt.eu. We will then take the necessary steps to protect your account.